Ship had a lot of rust on balconies,draws were difficult to open, eaking tap on sink. One afternoon no water on returning from shore excursion to have a shower. On arriving in cabin noticed Bedspread had a hole in it. We were disappointed with the food which in the case of cream cakes all tasted the same only looked different because of their colour. Fruits ie. rockmelon, sugar melon, watermelon were cut up and thrown in a metal box in large chunk in Horizons Restaurant absolutely no presentation at all. Breakfast in the cabin consisted of 4 rockmelon balls as fruit, when queried was told it was "company policy" photos have been taken to verify. Staff were friendly but some very inexperienced. We missed 2 ports and in all of the others never stayed the allotted time. The ship was consistently late and also ran aground while in Vung Tau. We were never informed of what was available at the ports until the last minute so that you had to buy the ships tours or miss out. Only once were we informed on passing an island what it was not at all like other ships. Constantly had to review our account to make sure charges had not been put on when they were advised to remove them having signed twice to have them removed. On talking to people who had been on the ship last year was told that it had deteriorated and they would not return again. It definitely is no longer 4 star. Administration held very elderly people in long queues up to an 1 hour at a time coming on or off the ship or buying visas (which were compulsory even if not leaving the ship) No card room. Bridge players were put in dining room with rectangular, circular or eliptical tables fastened to the ground which was impossible. Entertainers were average except show which comes from the States. Arriving in Geraldton we were the laughing stock of the town being told "You are on the ship going "nowhere" we had been all over Channel 7. Have sailed on other ships and this was definitely the worst and would never be accepted with this standard in USA. Very disappointing. Charge of $175 to tour ship come on!!!! The final straw being dumped at Perth Bus Station instead of pre-arranged Sherwood Court. Driver nearly had a riot on his hands, fortunately still had the paper on me to show our destination so he backed down and said "Another stuff up of Princess Lines" I think that says it all.
Travel operator:
Sun Princess