am i right to be worried? - Tour Operators and Travel Agents, Holiday Forums

am i right to be worried?

Justval

2007-11-27 21:19:53

We booked a holiday via our local dive school with Going Places for 28 of us to go to Hurghada this friday (30th). It was all paid for yonks ago..but then they were taken over by Thomas Cook..and we have still not had our tickets...the lead person in the party has been chasing them for 3 weeks now and despite promises..they still are not here. We go in 48 hours so naturally i am somewhat concerned now.
Would anyone know of a reason for the delay (we just keep getting told it is due to the takeover) and what can we do about getting our tickets..or even what we do if we don't get them in time?
Thanks in advance for any advice.
Val.

Kath

2007-11-27 21:50:18

I can understand you being worried.

You should be getting more information than what is being provided. If for some reason the tickets have been lost in the takeover and they are'nt going to re-issue them, then they should be making contingency arrangements for the tickets to be issued at the airport on departure.

I would speak to the shop manager and get them to sort out something satisfactory for you!

Kath HT Admin

Justval

2007-11-28 08:35:04

It wasn't booked through a shop Kathy. The lead person booked it over the phone with a contact in Going Places in Birmingham. We have travelled with these people before with no problems..but since the take over...nothing.
We have been promised "silver delivery" today..but who knows.

starry

2007-11-28 10:25:04

Would have thought at this late stage they would be saying to pick them up at the airport.

Hope you have heard by now and have a fantastic trip!

Justval

2007-11-28 15:13:58

sigh of relief....tickets arrived this lunchtime. Haven't seen them yet to check if they are ok.but at least they are with the lead person!!!

cheers everyone. Egypt here i come.. :fly

nicJW

2007-11-28 16:10:59

HOORAY!!!! Thank goodness for that!

Have a fab holiday

Regards

Nic

Justval

2007-11-29 08:32:28

Lead person gave me my tickets last night..but I also have the tickets for 2 people who I don't know from Adam. Apparantly it is all block booking and they have lumped me, Rob and one of the kids with these 2 blokes and our other kid Gav (who is 15) somewhere else.

I have no way of contacting these guys to let them know I have their tickets or how i will arrange to get them to them at the airport.

What a shambles....

Glynis HT Admin

2007-11-29 09:38:13

Oh my goodness these blokes must be pooping themselves. Do you know who has Gav's tickets?

Aslemma

2007-11-29 11:45:15

So in answer to your original question - yes, you were right to be worried :roll:

I hope you get it sorted but it sounds as if this bunch of clowns couldn't be trusted to organise a bun fight in a bakery. :shock:

Justval

2007-11-29 15:06:49

Don't know where Gav's tickets are..still don't know what to do about these other guys tickets..and if someone else had my tickets i would not be impressed...either way, hopefully it will be sorted out at the airport tomorrow. I think the best thing i can do is leave these guys tickets at the check in desk and hope that they have the sense to go there and ask..maybe who ever has Gav's will do the same?

We'd at least better be together on the plane..i am sure under 16's have to travel with a parent or guardian.

thanks for all your support guys :ghug

bridd

2007-11-29 16:31:36

Don't you believe it Val. British Airways separated me from my 12 year old on a 9 hour flight. They put him in a middle seat between two middle aged men at the other end of the aircraft from me. I was not best pleased!

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