We went to sharm for xmas whislt there we booked 2 excursions with med hotels rep. One which we went on and one we were unable as my husband and myself took ill during the night before. We spoke to the man who was picking us up from hotel, explaining the situation he told us to take it up with the rep, which I did, he tried to get us on another date but the only date available was the day after we flew home. I asked about a refund as it cost me £112 he said I had to write to med hotels. I have just recieved email from med hotels stating that the rep had explained cancellation policy to us prior to booking, which I can asure you nothing was mentioned about cancelling at all, if it was, I certainly would not of considered the possibilty of losing a large amount of money. they also said I should have given 24hours notice, but as we took ill during the night was unable to do so. They said if I had doctors certificate they would consider refund. As we did not see doctor ,we went to pharmacy and bought two lots of tablets, which I must say did work after about 24 hours. I feel totally let down and would not book in excursions in future.