fwh - I take your point that no-one set out to deliberately mess people about but there does seem to be widespread incompetance in the business given the number of companies who are accidentally taking bookings for cars they can't supply.
Mark - the main reason the airlines provide compensation is that there are specific regulations that make them and they can lose their licence if they don't! I've no doubt that if these regualtions didn't exist many people would be turned away at checkin with nothing more than basic refunds.
There is a further story from BBC News today about the car hire shortage problem and the reasons behind it, etc., ... please click here.
David
David
Its a very difficult one, I suppose it is because it is a franchise that everything is so variable.
We hired a car this summer via Cosmos, Villas brochure, to be honest I didnt even ask the name of the hire company, the price seemed OK so for easy living I just said yes book it.
It turned out to be with Sixt who I hadn't heard of
but the service was excellent. This was at Malaga airport and we went downstairs there were loads of queues at other desks - seemed to be about 12 different companys. Two staff at the desk, fully computerised, admin took 5 mins and we went to the pick up point and we were given a virtually brand new Peugot 307, (still had that new car smell) so if I had to post my experience of Sixt I would say it was good.
I know this doesn't help the OP, but I just wanted to post to highlight that people can have such differing experiences with the same company.
Don't know if it helps that I booked via Cosmos rather than direct, maybe they dont want to annoy companys that put a lot of business their way ? But I wouldn't have thought so really.
We hired a car this summer via Cosmos, Villas brochure, to be honest I didnt even ask the name of the hire company, the price seemed OK so for easy living I just said yes book it.
It turned out to be with Sixt who I hadn't heard of
but the service was excellent. This was at Malaga airport and we went downstairs there were loads of queues at other desks - seemed to be about 12 different companys. Two staff at the desk, fully computerised, admin took 5 mins and we went to the pick up point and we were given a virtually brand new Peugot 307, (still had that new car smell) so if I had to post my experience of Sixt I would say it was good.I know this doesn't help the OP, but I just wanted to post to highlight that people can have such differing experiences with the same company.
Don't know if it helps that I booked via Cosmos rather than direct, maybe they dont want to annoy companys that put a lot of business their way ? But I wouldn't have thought so really.
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