Is it April 1st what!!

My husband has been in contact via phone and has written numerous letters
to CEGA - the last one he received asking him to kindly refrain from asking
for his money back and that our claim was (being dealt with) and this was actually not helping as they had vast number of claims to sort out!

Well I'm sorry but 5 month's down the road and still nothing

I called this morning albeit to get through to an answering service, but, I sat patiently for about 20 mins and
spoke to a lady who I must point out, was, in fact, very helpful, but, and now wait for this.....
I was informed that our claim (£700) had not been looked as as they were still waiting for
copy of statement from bank actually confirming that we had paid (this has been sent) more than once
and a blue form from Freedom Finance which we were supposed to have sent back.

This is news to me as never had a so called blue form (can anyone help me out here)? as I am slowly losing
the will to live.

Anyway, to put it in nutshell, nice lady sending me another form and here we go again!

So please, it you are in a similar situation hang on the line until you talk to a 'human being' don't
get fobbed off because like our claim, it probably hasn't been looked at, and, had I not waited we would probably still be waiting next year, and possibly will be.....
still waiting