OnTheBeachHolidays wrote:

Dear Li-sa,

We are sorry to learn of your disappointment. At On the Beach we take all complaints related to our website seriously. Once an order is placed and we have confirmed the booking with the hotel and flight suppliers we are unable to cancel the order without incurring charges from them. Unfortunately this is the case immediately after the booking has been made. This is the case with all the suppliers we make bookings with and their booking conditions are very clear in regards to this.

However If you would like us to look again at your cancellation charges we will happily do so.

Li-sa please can you drop us an e-mail at forums@otbeach.com with your OTB or MYB reference so that we can investigate further.

Should any of our customers need assistance prior to travel we would ask that they log into the Manage your Booking where you can find contact details for all our After Sales departments. We welcome customer feedback and will always act where possible to improve the service we offer to our customers.

Thanks
On The Beach