Today, Money Mail can reveal the extraordinary excuses that Jet2 uses to weasel out of a scheme that ensures customers get fair compensation for flight delays.

Jet2 is the only one of the ten largest airlines to refuse to join a complaints service set up by the aviation watchdog two years ago to stop firms blocking claims.
More than a million passengers across all airlines suffer flight delays every year — and many are eligible for up to £532 in compensation under EU law.

Companies do not have to pay compensation if the reason for the delay was outside their control, such as bad weather or terrorist attack. But for years firms tried to use this exemption to avoid paying legitimate claims.
Now, major players including British Airways, Ryanair and easyJet allow customers to take rejected claims to an independent arbitrator.

But Jet2's refusal to sign up to the service means families who are fobbed off have to go to court to force the airline to pay out, which can be expensive and time-consuming.

Money Mail has seen an eight-page letter to the Civil Aviation Authority, signed by the executive chairman of Britain's fourth biggest airline, which tries to justify Jet2's controversial stance.

Read more: http://www.thisismoney.co.uk/money/news/article-5359849/Jet2-boss-reveals-wont-join-compensation-service.html#ixzz56QawQjKh