We returned from cayo guillermo last month, my brother paid an additional £15 to thomas cook for a new visa as he had filled his out wrong, however, they hadn't stamped the back, when we got to the other side, he was stopped, and had to fork out more money for a new visa after being interrogated. Thomas cook had taken this money and given him something completly worthless, we where considering writing to them, but is it really worth it for £15? Our rep said we would have to travel to Manchester airport to take it back, which would cost in petrol, is there no way we can post it?
All I can do now, is warn anyone reading this, if you are going anywhere where you need a tourist card, if you fill it out wrong, and buy a new one (we phoned them up 2 weeks before travel, and they had one aside for us) ask them to make sure it's stamped, and check yourself before you part with any money.
Question - Why do you need to travel to Manchester airport? - What is wrong with Royal Mail? - If the rep has acknowledged that it is wrong - If they have issued it wrong, I would have thought that a letter ( Recorded Delivery ) setting out the problem with a photocopy of the incorrect document would be the place to start. Hold the original until you have agreed things with them. I would also request that they compensate you for time and postage. The fact that it is £15 does not matter. It is better in your pocket than Thomas Cooks.
It is also a matter of principle. Failure on their part to reimburse you would I think be a good reason to go to the local press. Not good publicity for such a large company.
fwh
It is also a matter of principle. Failure on their part to reimburse you would I think be a good reason to go to the local press. Not good publicity for such a large company.
fwh
hi fwh
Thanks for that, I might just do that, maybe the rep said that so that we wouldn't persue it. I was at the time so annoyed that I was thinking of writing to a magazine. The thing is, I don't want this to happen to anyone else, some girl was behind my brother, and she was stopped, her friend went through with all their money, all she had where her credit cards, so couldn't pay for a new one, they where going to detain her, but my brother paid for a new one for her. People need to be aware of it, I am thinking of doing that now, I will see if he can get the money back first, if they cause any problems, we can go to the press.
Thanks for the reply.
Thanks for that, I might just do that, maybe the rep said that so that we wouldn't persue it. I was at the time so annoyed that I was thinking of writing to a magazine. The thing is, I don't want this to happen to anyone else, some girl was behind my brother, and she was stopped, her friend went through with all their money, all she had where her credit cards, so couldn't pay for a new one, they where going to detain her, but my brother paid for a new one for her. People need to be aware of it, I am thinking of doing that now, I will see if he can get the money back first, if they cause any problems, we can go to the press.
Thanks for the reply.
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