Please could you help? We booked a holiday with the Thomson Travel shop early this year and we are due to go shortly. We originally asked for a price for a holiday given our budget. The manager said that we could go on a Stay and Cruise for nearly the same amount and better still, it stopped in Rome as part of the itinery. The holiday was put on hold whilst I asked my boss for the time off. I told her that it was a holiday of a lifetime as we had always wanted to go to Rome and do a cruise.

We went back to the shop the next day and booked it.

I have received nothing in the post apart from my invoice to pay the final
amount and that is it. I have been told by both custermer services and the shop that we should have received a confirmation and an itenery. We have never received these at all.

I have posted a message on a website called Ship Happens and have been in touch with a gentleman who noticed that the date of my Cruise part did not fit with the itinery date. He tells me that the Cruise for the week we are on the ship is Jewels of the Med and not Romance and Romans. Jewels of the Med does not go to Rome.

I have tried contacting both the shop and Customer Services for Thomson, who have come up with the following solution.

1. The will change the Stay and Cruise to a Cruise and Stay, thus meaning that we will be on the ship for the correct itinery.

2. We will have to change hotels as there is no availability for our new
week

3. We will have to have two cabins instead of one family one.

4. We will loose the free All-inclusive upgrade we booked for unless we
pay £400.00

5. We will have to pay a further amount for the fact that we will have
two small cabins instead of one.

I have said that we have no more money to pay for anything. But they have said that they are prepared to fo half way.

We feel that this is not good enough when we did not make the mistake. We have never received any paperwork with the itinery on it. We took the "word" from the person selling the holiday that we would be visiting Rome. It does not state anywhere that we are on the Jewels of the Med or Romance and Romans. We assumed that what we were told by the girl in the shop was correct and we were waiting for all our details to come with our tickets.

We are very worried now as they will not help us at all and we are due to
travel in three weeks time.