Give her her a resume of what has happened and I'm sure she will be able to point you in the right direction of how to peocede.
I'm absolutely devastated for you, because I know how much you and your family were looking forwards to your holiday. You've been a regular poster on the Bulgaria forum, and for the information of this forum, THIS thread is very relevant.
Reckon you are going to need the assistance of Ros Fernihough on this one, especially since I think THIS is Budget Travel, and your contract with them is likely to be under Irish Law.
Please keep us informed of your progress.
Peter
did you fill any complaint forms whilst there or take any pictures or video ,this will help you a lot
yes we did and also rang head office in dublin looking to be moved but no joy. We also have video as well. Just writing a lettter at the moment,will let you no how I get on.
good luck you should get some sort of compensation if you have video evidence and filled out forms in the resort, dont give in TO try their hardest to ignore letters ,they should reply within 28 days i think,make sure you keep a copy of your letter and send it recorded delivery
berkeogh Ros Fernihough as mentioned above appears a lot on Irish radio assisting with holiday complaints. I would suggest you ring her first (for free advice) before you send off any video's
Thanks a million I will do that
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