BY-TOM-AMM-FCA wrote:

Row 11 is sold as extra leg room but is also allocated as welfare seats when needed, I am not aware of any instance when someone has been moved out after paying to accommodate a welfare passenger. However (I'm no expert in this matter) Thomson would be required to move you out to accommodate them by disability law if not sitting in those seats meant not being able to travel. Disabled travelers can sit in row 10 there is absolutely no restriction similar to exit rows as it has a bulkhead, the person you spoke to was wrong in that however row 10 would not be free and would be chargeable to sit in and not allocated automatically as a welfare seat, row 11 is.

Whomenever wrote:

BY-TOM-AMM-FCA wrote:

Row 11 is sold as extra leg room but is also allocated as welfare seats when needed, I am not aware of any instance when someone has been moved out after paying to accommodate a welfare passenger. However (I'm no expert in this matter) Thomson would be required to move you out to accommodate them by disability law if not sitting in those seats meant not being able to travel. Disabled travelers can sit in row 10 there is absolutely no restriction similar to exit rows as it has a bulkhead, the person you spoke to was wrong in that however row 10 would not be free and would be chargeable to sit in and not allocated automatically as a welfare seat, row 11 is.

The travel rep who told mum this information said the reason she could sit next too the rest of her family on row10 was that "only able bodied passengers were allowed to sit near an emergency exit" ? Thomson customer service allocated mum and her seat before we got ours via the phone. We paid extra (£65) for legroom on Row10 seats DEF, mum and Carer for mum had nothing to pay for row 11 seat D&E,hence the query ?

Seems a bit odd ?

Whomenever wrote:

Ok, thanks for the help everyone,have no reason to doubt what your saying. However,I rang Thomson this afternoon to try and put Mum at ease even though she is more than happy to sit wherever and this is what they (Thomson customer service) are saying about welfare seats on the dreamliner.

' Welfare seats onboard our new 787 aircraft are on the following rows. Row 11 seats EDF only,Row 12 seats DEF only. These seats are not extra legroom seats,they are standard seats put aside near the exit for welfare passengers only. In the event no welfare passengers need these seats,they will be sold as Economy seats.

Don't shoot the messenger please.