We had a pretty bad experience at this hotel. Firstly, it was advertised as newly renovated in the brochure but when we arrived it clearly hadn't seen any maintenance for years!

When we were shown to our room, I was surprised that it felt a bit like a prison cell, dark, damp and smelly. There were holes in the windows which we had to stuff paper in to stop the mossies getting in.

The bathroom stank, toilet was filthy and the shower didn't work. We ordered and extra bed for our 6 year old son. This wasn't in the room, we arrived at the hotel at 11am and after much badgering of the hotel staff the bed arrived in the room at 10pm.

My son cut his back in the pool, as the tiles all around it were sharp and dangerous. We resigned ourseleves to the fact that we were stuck here so asked the reception for an upgrade, they fobbed us off each day with 'come back later/tomorrow'.

On day four we gave up trying and I phoned the rep and he moved us the very next day which was good news as we had had enough. The breakfast was quite good, and the waiting staff couldn't do enough for you, but the front desk staff were rude and unhelpful. The pool staff were friendly too.

The hotel were charging 80rupees for a small bottle of water (20rs in the shop). Also the food on the room service menu was expensive so we didn't eat at the hotel. There is a restaurant in the same complex called 'Neils Cabana' which had very good food in a nice location.

Also due to the location of the hotel, they had a bit of a monopoly on taxis, where you had to use their taxis if you wanted to go anywhere. The fixed prices were very high as well.

On the day that the rep came to move us, he came to the room to see how bad it was, and the phone rang, it was the front desk asking us if we wanted an upgrade.

This was just to save face as the rep was there and I was insulted that that they offered it 5 days after we had been asking.

I wouldn't recommend anyone stay at this hotel, there is no atmosphere and it is really geared up for the Indian businessman/Russian holidaymaker.

Myself and best mate stayed here at a cost of