Having cruised on quite a few Princess ships which have always been excellent I have to say this cruise was a disappointment. The ship was extremely clean as she had been in port for 3 days having a deep clean due to Novo Virus.
This cruise was primarily a 7 day but we did a back to back like all the English guests. The food was okay but was repeated the second week with no changes. You could argue that there was plenty of choice and to choose something different but as the menu was the same as all our previous cruises we were a little bored. The taste lacked that wow factor and believe me we are not fussy when it comes to food. Because of the outbreak of Novo Virus we could not have butter, milk or bread on our table so we were constantly asking for these items for instance coffee was poured but no milk appeared and although it was frustrating to keep asking we appreciate the reasons behind this.
The ship staff all looked very tired probably because they were constantly cleaning, also some were less than patient when we were asking for the butter and milk etc. We chose fixed late dining as we have always done next time I think it would be more relaxing to choose anytime dining. The reason for this was that our waiter was quick, we sat down for dinner at 8.15 and after a 4 course meal we were finished at 9.30 we constantly asked our waiter for more time between courses which did not happen. We got the impression the sooner we were finished then they could go off duty. Our room steward was excellent he appeared to read our minds, the cabin was an outside and very comfortable. On Princess you not only pay gratuities but also 15% on every drink served, our complaint here is that we found the waiters few and far between on the decks, so my husband often went down to the bar and got the drinks himself and brought them up and we paid a service charge for this!!As for passenger services it took us 1 1/2 hours to sort through a discrepency in our final bill on disembarkation morning. There was no one available to make a decision for a refund finally got it sorted before I lost the will to live !! you would think there would be a person in authority at the desk that morning but no she had to be paged which took her 45 minutes to arrive that's when I lost it.
The entertainment on board, well Princess never really seem to get it right whatever ship we have been on, it's not the greatest. Past comments stated that it's okay if you are an American it's still the same. We did not get the American in jokes in the end we gave up trying. In fairness there was a great deal of entertainment going on throughout the day and you would find it difficult not to find something to do.
Would I sail on this ship again not with a ship load of Americans they were very rude and loud even asked us to move so they could sit where we were!! Dress code was not enforced and most Americans do not dress for dinner they turned up in the shorts they probable had worn all day. If I wanted an "Ocean Village" cruise I would have booked one. The ship is a lovely ship despite all the moans but I would think twice before booking another cruise on her perhaps a European cruise would be better. I Have submitted previous reviews on other Princess Ships which have always been very positive unfortunately the experience this time is a negative. One last comment if you use the internet be prepared for a very long wait to log on. Usually on a good day 18mins to log on and you pay 75cents a minute.

did british isles iceland and norway. superb boat only downside the size meant it was 3 miles into rekyavik as my partner is disabled unable to use ship transport had to get private taxi at our cost. none of the ship tours use accessible transport. the food, staff etc. was faultless, good mix of passengers, the ship is very disable friendly although handling of wheelchair on and off ship is a bit hit and miss dont think staff are properly trained. very american in that they try to sell you lots of things. prices on board are reasonable, very good medical centre but pricey your given the bill after treatment. good holiday would go again with princess but on a smaller boat.

Just back after a super voyage around Norway,Iceland and Ireland.There were 3000 + passengers and around 2000 crew.Nothing was too much trouble for the crew and I have say they were superb.Crown Princess was the ship they used in the Love Boat series and is every bit as good as it looked then.We sailed from Southampton with passengers from every corner of the globe as were the crew.We had a Balcony Cabin as the cruise was to Norway, Iceland and Ireland so we could sit in comfort and watch the fiords.Destinations--Bergen, Olden,Hellesylt / Geiranger and Aalesund in Norway, Akureyri and Reyjavik in Iceland followed by a stop in Belfast.Twelve night cruise on a fantastic ship, Captained by a young Brit from Penzance. That was pleasing as the americans have realised who the best sailors are.

We have just returned from 2 wonderful weeks sailing aroung the Caribbean on the fantastic Crown Princess. This ship is wonderful - very large but it never felt overcrowded and we didn't have any problems finding a sunbed, even on sea days. The ship is kept immaculately clean, there was maintenance work going on while we were onboard (varnishing rails, etc). We had an inside cabin which was absolutely fine for the 2 of us - the bed was massive and very comfortable). The only thing we missed not having a window was when we woke up we didn't have a clue if it was the morning or still the middle of the night! The rooms were kept very clean by Carlos, our steward, and every night when we returned to our room he had left us a chocolate on the pillow. We had anytime dining and we never had to wait more than 15 minutes for a table. A couple of times we had to share with other people, but this was fine as it gave us a chance to chat to other people and find out their recommendations for trips to the islands we were due to visit for the rest of the holiday. The food was fine - we always managed to find something we liked. We tended to use the Caribe Cafe buffet in the evenings as my OH loved the cakes and could keep going back and getting as many as he liked! We used the Horizon cafe in the morning for breakfast and there was a very wide choice from cereals to fruit to cooked breakfasts. MUTS is excellent - sitting in the hot tub at midnight watching the new James Bond movie - FAB! The majority of the entertainers were American comedians but we didn't always understand their jokes as they were about American politics, TV, etc. The Americans seemed to find them hysterical but it went totally over our heads. I must say that I have to agree with the previous reviewer who said that the Americans laughat anything - they are very over the top and a couple of times we had to move from where we were sitting as they were getting far too drunk and loud. Not much fun when you get back from the pool and they have moved your stuff onto another sunbed so that they can sit next to their friends and got quite aggressive when you said something to them. We only did a couple of trips through Princess and they did tend to be good value for money. The rest of the time we did our own thing and either just got a taxi to a beach or did a tour through one of the tour companies who were always waiting to pounce when you came out of the cruise terminal. Overall, this was a fantastic holiday - one which we will remember fondly for years to come.

A beautiful ship, good food,very friendly and helpfull crew, clean as a whistle! well looked after in all areas. We enjoyed it because we went to enjoy it, and nothing even the Americans were going to get in the way of us having a good holiday.
Without exception, everything is geared around the Americans and their ways, they would laugh at anything on the stage which to our more discerning taste seemed to be pretty poor entertainment, they would clap for no apparent reason, which is annoying and confusing. But they were good for one thing, making my backside look in proportion to my body, they are huge! and boy can they eat, which for us was all part of the entertainment.
Drinks were not cheap and we had a few so we know.
The lifts were almost always full (so many people on board)patience is required. The main thing that we did not like was the fact that the ship did not stay for an evening in any port other than San Juan which was not a place to walk around at night, a late evening in a safe and decent port would have added so much to the holiday.
Cinema under the stars was great, speciality restuarants were great, the quizes and karioke were a real tonic. Over-all it was a good holiday,

Sailed the Caribbean on the Crown Princess. Enjoyed the ship and stateroom was a good size. Our room attendants and waiter staff were just fantastic! However I found the guest relations staff far from helpful which is such a shame as simply issues could have been dealt with on board but were not resolved. Overall Princess cruises customer service is not as good as Celebrity and I would not travel with them again due to their failure to deal with issues.This cruise was our honeymoon and the promised package that they offered in the brochure was not delivered to our stateroom. So what was to be a special cruise just turn out to be just like every other cruise we had done. They did not go that extra mile. Entrtaiment was hit and miss some shows were fantastic others were just rubbish. Overall we had a fantastic cruise because we made it so but Princess customer care leaves a lot to be desired. At the end of the cruise we were overcharged on our bill as they converted our bill to sterling at a very poor exchange rate $1.89 when our own visa card converted at $1.98 and that was even after us signing for them not to convert.