The ship was well presented and clean. The cabin better than we expected.
The entertainment was not our cup of tea, and verged on the "Butlins at sea" variety. Probably OK for all of the USA clients, but not for us.
The cabin staff were excellent, but the bar staff and dining room staff have a lot to learn. The dining room service was atrocious, and in all of the time we were aboard we never had a "hot" meal other than on our last evening when we used the Bistro restaurant. We had already lodged a complaint about the service/gratuity charge which had been added to the bill and had it reduced. After a discussion with the restaurant director he took on board our concerns about the cold food during the week and offered our party a complimentary bottle of wine with our meal in the Bistro which we accepted.
As far as all of the dining rooms are concerned there are a lot of staff running about like blue Arsed flies, but not really doing anything constructive! The food is brought out to the dining stations and left there until it is cold, and then delivered to the tables.The food was also lying awaiting delivery to the tables alongside dity used plates and other debris! The supervisory staff in the dining rooms do a lot of ordering their minions about, but not a lot of making sure they get it right!
We enjoyed the scenery, but thought that the onboard costs were a bit of a rip off. If you do not get the service, then it is worth your while querying the manadatory gratuity added to your bill. It sticks in the gullet that every time you purchase a service a further 15% is added to the bill.
We would not go Casual cruising again!

We cannot believe that we were on the same ship as the above reviewer. From the time we stepped on board we were delighted with everything. The ship was spotless including all public places. You will never educate some people to keep toilets clean but they were always kept tidy.
The food in all restaurants was excellent, with a very varied menu each evening. You could have more than one starter if you wished and as they were quite small we did just that. Some very large people were seen to be taking more than one main course and then leaving half of it.The pizzaria on the top deck had food 24 hours a day so if you didnt feel like eating early you could go up there and there was always something pleasant on offer.
The breakfast buffet was groaning with food even when we got there late but was cleared very quickly ready for the next meal time.
Our room was kept clean and tidy and the beds were turned down by the time we got back from our evening out. We even had our towels dressed in the shape of animals each evening.
We were not impressed with the chocolate feast night at all. People were lined up as we came out from our evening meal at 10pm and the line went almost the length of the ship. When the restaurant opened at midnight it was like a Harrods sale. We just sat in the lounge and viewed the entertainment.I couldn't believe my eyes.
The ports we visited were interesting even though a bit touristy but we looked forward to our whale watching trip. We saw the hump back whales bubble feeding and saw orcas feeding near the Sawyer glacier. We even saw a Bald eagle swoop down and pick up a salmon from the water. That was incredible.
The one thing we were disappointed in was the raucous noise from the entertainers on the sun deck as we left Vancouver Harbour. It was such a special moment for us but was spoiled by the noise. Other passengers commented on this also.
The staff in all the restaurants and the domestic staff were wonderful. So attentive and polite. We found it a bit sad really, as these people had left their families to earn the money to give them a better life. We cannot think what message it gave out to see so much food wasted.
As for the smell, we did get a whiff now and then but nothing to worry about.
The final show was great and the staff all lined up and shook hands as we left.
We would certainly recommend this cruise to anyone, it was awesome and will stay in our memory for many years.

The ship had a terrible stink of feces and sewege from the moment we stepped on it. I have heard that this has been an ongoing problem. One port on our trip won't let this ship dock with the others because of this problem. 1/2 the ship was smoking section, the menu was the same every day..no tomatoes..no eggs benedict...the buffet constantly ran out of food.. freestyle really means "really long line ups"...the specialty restaurant was $10.00 to enter, plus $10.00 per person per meal, with an autotip added to the bill, (same menu every night) PLUS, the ship charges $10.00 per person per day ($5.00 per child per day) for an additional tip automatically added to your account. A hamburger patty, lettuce and cucumber and a bun is not what I call cruise food, although quite often this is what was available for lunch. Our first meal was in the Sports Bar, and the first thing we noticed was dried up watermelons and pineapple used as decorations on the buffet. They looked like they had been there for weeks. You cannot bring any alcohol on board, and the alcohol you do purchase adds an additional $15.00 "CORKING FEE" if you are served at dinner. Make sure you are early for the entertainment, because it fills up and cannot hold everyone at each show. If you don't have coffee with your meal, you are charged (ie the coffee bar or liquor bar), however, the coffee bar was out of service the entire time. The ship looked extremely tired, the hot tub was warm, and the gym boasted of 50% broken equipment.

The staff was AWESOME, and did the best they could with the tools they were given, they are saints to have put up with working in these conditions. I have heard rumours that this ship is sold, so please don't waste your holiday money on what may appear to be a good deal. Those who paid top dollar also had the very same experiences.

PS I have cruised before and I do know the difference.

we spent our honeymoon on this ship and had a fantastic time the food was excellent le bistro was especially good $10 extra but worth every penny filet mignon and creme brulee yummie. enjoyed all theexcursions expensive but your on your hols.my only dissapointment was steve won star seekers comp and we really thought we would have been called back for our free cruise because hes got a great voice but never mind . anyways go and enjoy freestyle cruising its great you can eat with friends or on your own or even with people you dont know lovely ship