Hi, Sorry not to answer your question but just thought I would give you an incite into the likely cause of your delay, please click on the link below:-

http://avherald.com/h?article=40968722

XL would have done what they could to get you home as quickly as possible but given the circumstances I hope you can understand a bit better as to why you were delayed. It was not XL's fault and as long as they provided you with refreshments etc. then I don't think they are under any obligation to offer you anything further and to be honest I don't see why they should.

Having this aircraft out of action would have caused havoc with their schedules especially when many of their flights are to medium haul destinations.

I'm sure most of us at some stage have been on the receiving end of a delay like this, I know I have been (16 hours in Rhodes with Britannia, didn't try for compo and gladly flew with them again)

They got you home safely in the end. Live and let live

Mark

Hi all ,anyone got the answers to the original question i would be grateful,
Gill

Why do you need this info?? And also why do you think you are due compensation? I presume they gave you vouchers for food and generally looked after you.

Just be grateful you got home safe and sound.

That is the trouble nowadays - even the slightest delay and people want to be compensated for it.

Pippa

I'd hardly call 18 hours a slight delay. I recently had a 16 hour delay, meaning that seven out of our party of nine missed a day of work, so we did feel we were due compensation regardless of how well we were treated.

billiwizz,

Mark757 provided your answer. I've been on the receiving end of a 52 hour delay so know how you feel. You can claim from your holiday insurance but XL did everything they needed to in the situation so it's unlikely you'll recieve anything further. The other information you request is irrelevant and posters on this forum won't have the information / can't post it anyway (reason here).

Darren

Well said Dazbo!!

Stevie - I didn't say that 18 hours was a slight delay - what I meant was that some people get a couple of hours delay and start shouting for compensation. Sadly the culture we live in now I'm afraid.

Pippa

We had a 33 hr delay last year with XL. Whilst it wasnt pleasant XL did look after us and put us back in a decent hotel for another day. You wont be entitled to any compo from XL . As we booked direct with them we received a letter a few days after which explained the reason behind the no compo. Basically we were told in that letter that after a 12 hour delay you are within your rights to ask for a refund to book another flight .If you accept the delay and take that flight thats it im afraid as long as they have provided you with food and refreshments or a hotel for the night .

they should also have provided you with a letter confirming the details and timings of the delay for your insurance company but most travel insurance will only pay out over 12 hrs . Ours paid out £40 per insured passenger over 12 hrs and then another £20 for each additional 12 hrs . We had a nil excess policy so received £400 for that 33 hr delay for a family of 5 .

Crikey and I thought our 20 minute delay was a bind (oops only trying to make light of the situation).
Linsi

Bit off topic but just seen your post David about seat configurations.

The seating configurations of UK aircraft are widely available in books that you can buy or on the web so surprised this information is sensitive.

I do agree this information seems irrelevant for this post, XL are able to clearly show a reason for a delay so as long as they carried out their obligations to feed and house delayed passengers then there are no grounds for compensation. As others have mentioned you can claim off your insurance if the excess makes it worth it.

Kind Regards
Stewart

Hi Stewart ..

Bit off topic but just seen your post David about seat configurations.

The seating configurations of UK aircraft are widely available in books that you can buy or on the web so surprised this information is sensitive.

If you are referring to my post in THIS topic, it is not about seat configuration and the sort of questions that are routinely answered in this forum. It is about seat availability questions and load factors, where members ask the precise number of seats that are still available for sale in certain classes on specific flights. Such information is regarded by airlines as commercially sensitive.

In this specific case billiwizz was asking not just how many passengers the aircraft holds, but also how many it was actually carrying on that particular flight. The latter could be regarded as commercially sensitive information.

David

Hi David,

Got you so you can tell them how many seats the aircraft has but not how many traveled or current sales as I agree this is commercially sensitive information..

Understood. Thanks for the reply.

Stewart

I'm afraid we live in a compensation culture these days. Although I am not making light of stevies experience - thats a long one for sure.
I'm a rep and I have been screamed at over tiny delays of 1-2 hours and had guests demanding compensation.Like I can pull a couple of hundred quid out of my bag for them.

Its not nice to be delayed and most airlines won't pay out anything but the minimum if at all. I advise my guests to go direct to their travel insurance, depending what cover they have, rather than waste time & energy complaining to the airline.

As a side note, I was working in Larnaca airport in August 2005 when the ill fated Helios guests were checking in for their flight to Greece and again when they brought the coffins to Cyprus. I can't describe fully how horrific it was and it really brought it home to me that I would rather be late and alive than fly on a faulty plane.

Louby

Well said Louby

i total agree too beter to be safe

it was not our flight that was faullty but another one coming from sharm el sheik to manchester that made an emergency landing in larnaca ,these passengers were put on our plane ,we were totally in the dark as to what had happened we were kept waiting 5 and a half hours before we were told we were going to be taken on a 2 hour coach ride to paphos put up in an ant infested hotel and kept waitng for another 10 hours before we was put on the final plane back to manchester,what i would like to know is what is a cancelled flight is as apparently ours was not ,even though we flew from a different airport ,at a different time ,and a different plane,and to add insult to injury they failed to inform manchester airport we were delayed/cancelled so our taxi driver still went to the airport and we were charged £85.00.fly with xl never again

A cancelled flight is just that - no flight. You were flown home - albeit later than scheduled - the fact that it was a different plane and airport (Larnaca and Paphos are not that far apart) probably make no difference.

Think you need to just leave this and put it down to experience.

Pippa

I'm sorry but Manchester Airport would have been fully aware that your original flight was not coming in as scheduled. Aircraft don't just appear at an airport unannounced, and similarly they don't just sit there waiting for planes that are not coming in.

The incident with their aircraft happened on 9 July and your flight was 10 July, this was a knock on effect.

Much as it is incovenient, airlines do not intentionally delay flights, its not in anyones interest and certainly not theirs!

You have decided you will not fly XL again which is fair enough, but if you think this never happens with other airlines then you are mistaken!

You are home safe and sound, I don't really know what else anybody can say.

You can try for compensation but all people are saying is you are not legally entitled to it and therefore they are unlikely to pay out.

If they did then this would be a good will gesture and over and above what they are legally entitled to do.

Regards
Mark

they failed to inform manchester airport we were delayed/cancelled so our taxi driver still went to the airport and we were charged £85.00.fly with xl never again

As Mark has said Manchester would be fully aware. Some information would be available on the website although it would not show an ETA.

I suspect your taxi driver is pulling a fast one.

All the times I have used a taxi and been delayed they have always turned up just in time for us. They are in business and do not make trips to collect people without checking that you are going to be there. It is not cost effective.

Regarding any information you obtain here on HT it cannot be used in a court of law. All members are private individuals and the only opinions they can post are their own. Some do work in particular trades and professions and are able to answer questions with the benefit of the specialist knowledge they have. It is however unfair to expect them to post information that is considered confidential.

The information you require should be requested from the airline. Only they can give you a definitive answer that has any legal standing.

There is always the problem when returning from holiday within a specific time period allowing someone to work or attend any other event/appointment. Even a short delay can have a knock on effect causing disruption to plans.

Three years ago we left for the airport with time to spare and had to turn back after 15 minutes because we had forgotten something. The result was we were caught in traffic and arrived just as they were closing the desk. They did allow us through but would have been within their rights to refuse us as the desk officially was closed.

fwh

the taxi driver was not pulling a fast one and has forwarded the 3 text messages he got from manchester airport saying 1, flight xla239 will be arriving at 10.50 followed by text 2 ,flight xla239 arrived followed by text 3 , .passengers from flight xla239 in baggage hall.We have wrote to the airline for the second time to at least get the taxi fare back.
billiwizz