I booked a holiday through this company last week, for early next week, for my mum and brother. I had already booked through someone else for me, my partner and kids. My mums not been away for nearly 20 years and recently lost my Nanna. A holiday would do her the world of good.After settling on a holiday, a non existent one, in our hotel with great flights in the morning, there and back, everyone was happy. Then came the call from Adam saying everything had to change, the hotel the flights and the days. We went through it found something that was suitable and settled on it. Then came the call from Adam saying he could only send the details to the phone registered to the card although he sent the original ones to my email, my mums email and current mobile phone. Lies.My mum went to the bank and they had tried to take an extra 150 by charging 150 twice instead of once, the bank was on to their deception.Now that everything has come through the flights are landing at 2.30 am and flying back at 3.30 am, (this isn't what we agreed),they have charged an extra 70 pound, they haven't booked hold luggage that they say and are still saying I've paid for, Thompson have confirmed twice that they haven't received payment for hold. We rang and rang yesterday and they assured that its been payed for, they even sent an invoice as if to prove it and it doesn't say anything about hold luggage or extras. to top that off it bears no resemblance to the invoice from a few days before and nothings changed on the order. All this was to buy time until the office closed. Now i have to pay 1.50 a minute to call them unless i want to wait till Monday and they fly out Monday! This premium rate is just another money spinner and they will be raking it in with the amount of complaints they must receive. one look at any reviews on the company is enough to see that. There isn't actually one good review on this company anywhere, not one, thats a first in my experience. possibly the worst company on earth.When booking holidays I always view reviews whilst on the phone, i actually typed in 123 travel instead of 321and the reviews were amazing. Ok I slipped up, but none of us deserve this caper, I now feel guilty and gutted and its put a cloud over our holiday. My mum suffers from MULTIPLE SCLEROSIS AND PLEURISY (something ive made them aware of) and is absolutely drained with it all to the point shes talking about not bothering. Im really dreading there being problems with the flights the accommodation and anything related to this company. Without the atol certificate im really starting to worry.Anyone who wants the address for this company might want to look on companies house. Adam who answers the phone in quite a few names but is a director has a po box address, no suprise, but another director danny webb is on with an address that appears to be offices in romford although could be residential and a retired director has an address in romford that although in a big house on a farm is offices. I will be searching for any comparison websites that are associated with this company and complaining directly to them and posting this complaint on every site i can