We booked on 1st Feb to fly to Goa on the 20th December for 3 weeks with Airtours on a mytravel flight. We booked early to make sure we could get Premiair Gold seats. We booked for my son and girlfriend to join us for the last 2 weeks traveling home together again booking Premiair gold seats.
On Friday, over eight and a half months after booking we received a letter to say that due to overbooking myself and my husband no longer had Premiair seats and the times of the flight was changed flying back at 7.00 in the morning. My travel agent contacted mytravel stating that as we had booked so early how could we possibly be now told that their is an overbooking situation.
As we all know there really isn't anything that we can do - and at this late stage I trawled the internet and we couldn't even find alternative flights let alone Premium seats. We have had to move on to a Monarch flight travelling the day after to make sure we are all together traveling back at an additional charge of £364 and we have to go via Bahrain. My travel rep managed to get us Premium seats - don't know how she but we are very grateful.
I am so furious about the complete disregard that Airtours/mytravel have regarding what to us should have been a wonderful Xmas holiday.