Hi

I booked a holiday last may for a trip to Disneyworld travelling on 23rd Feb (next week). This is actually our honeymoon, we thought we'd do something with the children rather than just the 2 of us going away.

Anyway, I paid a deposit in may of £750 and paid the balance sometime in September. now, since that date I have paid off and closed my credit card account.

So, fast forward to last week when I received the tickets, all good as expected other than they had my maiden name on my ticket. So I called and ask that they change it, which they did after a charge of £40. I was told the new ticket would be ready for me to collect at the airport on the morning of travel. I called the airline because I have a child with special needs to inform them and to book seats, all is going well.

Then, this morning I suddenly got an invoice saying I still owed £4100, I assumed this was just an error so I called them and they insisted that the payment hadn't been received. They asked for a statement to be faxed to them but because this account was closed months ago, and we've moved house since then (having a serious declutter) I don't have it. So, I called the credit card company who said they will re-issue the old statements but it will take 7-10 working days to get them. Of course that is too late because we are supposed to be flying next Saturday.

So, I called airtours again and told them I couldn't get a statement until after the holiday dates. They just kept insisting that they haven't had the payment. So, I asked if that is the case why did I get on invoice before today, why did I get nothing when the deadline (8 weeks prior to travel) was due, why did they issue tickets? They just fobbed me off with why did I not get a receipt when I paid? But, at the time I was planning a wedding for 150 people, selling a house and dealing with a child with special needs who was having health issues, so forgive me for not noticing I hadn't received a bloody email confirming receipt.

So, they have said that they will contact their legal department on Monday but they suspect they won't be able to do a thing until they get the statement. I have called the credit card company again who have said there is nothing they can do to process my request any quicker. So, here I am in limbo, probably not going on our holiday next week and upset as hell.

What are my rights (if I have any), can they really get away with leaving this issue until 7 days before travel, leaving me no time to deal with it?

Does anyone have any ideas at all?

Thanks for listening.