I have had to cancel my holiday next month as I have just had a mild heart attack. Insurance company has been good. I have the cancellation info for our hotels immediately after I ask for them. But BA lets the side down. I phone up Silver line and ask for a cancellation notice for insurance purposes. Apparently I would get that within 2 hours . 2 days later I get an email saying that my flights have been cancelled- it only contains the booking ref. First of all- why does this email not even notify you of what is being refunded? Are we meant to guess. Not even a link to the receipts?
I go on to the Silver line again- and to be frank I think we needed a translator. Eventually it was understood and he quoted me the price and what had been refunded. Great- now can you just email me that? No- I had to go online to get the receipt. So have filled up the request and now I get the message that it could take 28 days to be sent. It would have taken the CS person 2 minutes to type out what he quoted to me. Why is everything so needlessly difficult?