I have returned from a holiday booked online with Bookable Holidays. I definitely won't be using them again. On arrival in resort the hotel refused our holiday voucher as it said the local agent had gone out of business. I contacted (eventually) somebody at Bookable holidays and due to the difficult nature of the receptionist in Tenerife we could not get him to accept a company credit card over the phone. This left us paying for the first nights accommodation upfront until a voucher could be sent for the next 6 days.... I am glad we didn't pay for the whole stay upfront as I am now having a great deal of difficulty getting back the money I paid out. Apparently they have to wait for the administrators to sort everything out. Eventually I emailed and said that as I had paid them THEY would have to wait for the administrators not me. Nothing more was heard. I emailed again saying I was going to contact ABTA and lo and behold they replied saying a cheque would be on its way. The cheque came eventually, it contained no more than they owed me although I asked for a goodwill payment. It also came post dated by 2 years! The company then refused to cancel the cheque and insisted I return it in an envelope they would eventually send me. I asked what would happen if the cheque got lost in the post with no response. I have been told that they cannot cancel cheques and that somebody would initial it and return it to me.... when?? This has been gong on for 6 weeks. I have had to pay my credit card bill so as not to incur interest. Although staff members have been polite the company policy is one that I do not approve of... ie. Once they've paid don't worry about them. I strongly recommend that you use this company on pain of death. Their customer service is appalling.