hi there, i hope someone in the Side region can help me, we are booked to travel to the Alba Resort on 13th May and have just received a letter from Thomas Cook saying there is building work next door to the Alba Royal and where possible they will move us
to rooms away, however there may be noise and visual disturbance-i thought the the hotel Alba Royal was being built and was due to be finished in May 2008-their letter says next door but im wondering if they've got mixed up-they offered (how kind!!!) to change to alternative without admin fee-of course because we booked ages ago there is nothing anywhere near the price paid-there are 11 of us!
does anyone in this area of Side know just how bad it is-i have rang thomas cook loads today and could not get through, i have emailed hotel and no reply either
any help or info would be great, thanks
Moved from GHE to Turkey.
Hi I have received the same letter today and have been told that I can have a full refund. That sounds to me as though the building work is quite serious.
Thomas Cook also contacted their head office (after chasing them to do so for over a week) and they said that the work would be moderate, and the hotel would locate any guests away from any noise.
I stayed here last May when they were starting to build the Alba Royal, and even though they work all hours of the day, the main pool plays music, so you don't hear anything there.
You will enjoy staying there and we may even bump into each other. I'll look out for 11 people staying together.
thanks kellyreid-i appreciate your reply-looking forward to going, we fly on the 13th from newcastle, hope the weather stays good
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