Hired a car in spain ,returned yesterday,took hire car back to co. ,the black panel running diagonally across the side had been rubbed against a wall when i accidentally entered a car park,there was no damage to paintwork in anyway,did not inform anyone of this and the employee who checked out my car did not comment even though he did take notice on two ocassions.
I am now concerned that my cc will receive a hefty bill shortly.
I have taken a picture of the marks!
Having never hired a car abroad i now realise i might have made an error here and should have pointed this out yesterday.
THe black rubber moulding will probably need replacing,the car was a Hyundai Accent.
Anyone with some guidance for me on this,would be appreciated indeed.
If you do get billed, insist on the repair bill and challenge it, if it is too expensive. Argue back to them that you were never given an opportunity to get a cheaper quote elsewhere.
You may, of course, never get billed in case this advise is of course no use to you.
Mark
Appreciated those comments,maybe i am panicking but its horrible when you have never hired a car abroad before, will be a lot wiser next time and a bit more careful.
will do as you advise and possibly contact my credit card company to withhold payment should the worse case scenario happen in case of ridiculous charge!
Why withold payment? You admit to causing the damage! Is it not dishonest now to refuse to pay? I have run a car hire operation and accepted minor scuffs as part of the job. I was also one of the first car hire operations to insist that all hires included full CDW. The reason was for people who as in your case tried to avoid payment. Sorry if my comments offend but many of the problems that people encounter as caused by the minority who try to avoid their responsibilities.
I am sure bigfoot can speak for himself, but on reading his post I didn't think he was trying to avoid paying for the damage, just was concerned that there might be a hefty amount taken from his credit card?
You have to consider your standing with the credit card provider. You admit to the damage, if the cost is excessive then you can enlist their help in resolving. Should they take the view that you are trying to avoid paying they will not assist you but it could do damage to your credit rating or even result in withdrawal of your credit card. Why did you not point out the damage when you returned the car? You still were in a position to refuse payment or ask for the assistance of the CC supplier. By admiting you had avoided the subject when you returned the vehicle you create a problem that is more dificult to resolve.
It was not my idea to avoid paying in any way for what is a very minor scuff on the moulding and not the paintwork but didn't want to be ripped off. I will let the payment go through my card and take it from there.
Yes now I do wish I had said something. At the time I felt it best not to. I wish now they had brought the matter to my attention.
Maybe all this is hypothetical and I might never hear anymore.
Sorry if this is in bold my caps lock is stuck and playing up
No offence meant and appreciated the comments from all and sundry
Edit to remove cap lock problem.
I hire cars in Spain regular and I had an accident where the underside of the car was damaged. Nobody knew the damage was there but me yet I told the company and had to forfeit 300 euros excess. I felt the company acted excellent and I felt I had acted correct.
Imagine if this damage, no matter how minor, goes unnoticed and the next person who hires the car gets stung with the cost! I think you will feel better when you call them and by the sound of things, the damage is so minor you will probably be ok.
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