Consumer group Which? has said airlines should automatically compensate passengers affected by cancellations and delays, adding current rules for flight compensation is 'out of step with other markets'.
More information here
Courtesy of Travelmole
To be fair BA has set up a prominent link at the top of its home page for comp claims , I've also heard that any Gold or Silver status that were disrupted with flights over the weekend of madness will automatically keep their status for 2 years even if they don't qualify with tier points , which is a good response to loyal customers .
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