Now then , after the Freedom Direct debacle I would have thought by booking with Direct Holiays would have been a painless experience--wrong.
Please bear with me as this is a goodun.
We booked to go to the Royal Asarlik Hotel in Gumbet, where we go every year in September, we booked this back in October last year 2008.
Basically there are 2 parts to the Hotel, the Royal Asarlik Beach which is 4-5 star and is the new part to the hotel and the Asarlik beach which is the older part of the Hotel and is 2-3 star.
Got that?
So we went on line , booked the Royal Asarlik Beach and paid around £700 each as we would expect, as I say we go every year and know the craic.
We have just got our final confirmation and on it states Roayal Asarlik beach, 1 twin ''NOSTALGIA ROOM''
This is actually a room in the old part and having paid ''Royal Prices'' we pointed that out to Direct that we have not paid for this room which comes in at around £150 per person cheaper and is not all inclusive.
It transpires that the hotel has now merged together to form the Royal Asarlik beach but this happened well after our booking.
We were not informed of any of these developements and are now faced with paying 5 star prices for a 3 star room.
We told them that we are not willing to be housed in a sub standard room and want to be where we paid for, but the Hotel is full according to them.
Any ideas people???
Abta is sick of me from the Freedom Direct carry on, so I will ask you guys first and see what you can come up with.
to me its simple, at the time of your booking you made a contract to be in the newer hotel the Royal Asarlik Beach and direct holidays have broke the contract, sue them for breach of contract. Have you got this years brochure what shows the different prices between the 2 hotels. Its ok for them to say it was merged into one hotel but if you have paid more for a certain type of room then they should compansate you the difference in cost and for loss of enjoyment. Don't mess around with abta because they are there to represent the tour op and not you, take them to the small claims court for breach of contract. You could tell the court you need to book another holiday to the same standard of hotel you were booked into but the cost is higher, you can sue for that and compensation.
can't think of a username wrote:to me its simple, at the time of your booking you made a contract to be in the newer hotel the Royal Asarlik Beach and direct holidays have broke the contract, sue them for breach of contract. Have you got this years brochure what shows the different prices between the 2 hotels. Its ok for them to say it was merged into one hotel but if you have paid more for a certain type of room then they should compansate you the difference in cost and for loss of enjoyment. Don't mess around with abta because they are there to represent the tour op and not you, take them to the small claims court for breach of contract. You could tell the court you need to book another holiday to the same standard of hotel you were booked into but the cost is higher, you can sue for that and compensation.
Like your style, just whatb I thought, If i can prove this by way bof the brochure then I am laughing but as I booked on line last october how do I get a brochure?
Will keep trying tough
Thanks
Al
I've just checked my copy of Direct Holidays 2009 Summersun brochure and i shows the Asarlik as a 4 star all inclusive hotel. Nostalgia rooms are mentioned at the bottom off the price panel, offering these as an option at a £1 per person reduction per night each. The same reduction is shown in the new 2010 brochure, with no mention of refurbished rooms. I agree it looks like they are trying to fob you off into the lesser room.
Coyote wrote:I've just checked my copy of Direct Holidays 2009 Summersun brochure and i shows the Asarlik as a 4 star all inclusive hotel. Nostalgia rooms are mentioned at the bottom off the price panel, offering these as an option at a £1 per person reduction per night each. The same reduction is shown in the new 2010 brochure, with no mention of refurbished rooms. I agree it looks like they are trying to fob you off into the lesser room.
I dont think that a reduction of £1 pp per night would justify the vast difference between the 2 rooms, and as we know the hotel well we would have never booked these rooms, Direct are now saying that booking on line automatically gives you the cheapest rooms , well I am sorry we did not book the cheapest room as we like a bit of luxury, ( i deserve it , I work hard!!) but get that through there thick heads no its not working, If We do get shoved into the sh@t rooms, which Arzu, the lovely guest relations girl says we will not as we are valued return customers, then photos etc will be taken and a fight will ensue.
By the way I have almost got all my £1200 back from the Freedom direct debacle even though I paid half by cheque, subseqent liability from the credit card company, I know all about it now ladies and gents!!
So if they wanna fight , they will lose, I am the man!!!
Are Direct Holidays seriously saying that when booking on line you get the cheapest option available in their small print. I don't believe them, and I'm sure you would win your case. Hopefully it won't come to that and the hotel gives you the room you wanted.
hi htn ....arent direct holidays a subsiduary of thomascook...or have I got it wrong.....saying they always give you cheapest room as standard practice would stop me booking with them....I would be questioning if there cheaper prices are really as good a deal as they seem.........they have shot themselves in the foot by saying that as people reading that will not want to book with them.....they might as well put in bold type " you pay cheaper with us but no matter what you pay we can put you in a 2 bed cupboard , facing an industrial estate if its the cheapest room available" ....I for one will never book with them now...though nearly did for last hols....glad I went with thomascook instead
Homer..... Have you read the thread on the Turkey forum by dundee-scotland? He says all the old hotel rooms have now been refurbished and are the same standard as the newer rooms.
Denny
Denny
denny.53 wrote:Homer..... Have you read the thread on the Turkey forum by dundee-scotland? He says all the old hotel rooms have now been refurbished and are the same standard as the newer rooms.
Denny
Not seen that but thanks I will have a look
I agree with Tweetie-Pie. If people think they are getting an inferior deal by booking on the net, they won't do it. I think that statement about the cheapest rooms is a load of rubbish - At least I hope it is. I wonder if somebody in the know can enlighten us?
Homersthirdnipple wrote:denny.53 wrote:Homer..... Have you read the thread on the Turkey forum by dundee-scotland? He says all the old hotel rooms have now been refurbished and are the same standard as the newer rooms.
Denny
Not seen that but thanks I will have a look
Read the post and it all sounds good, panic over I think, for now!!!
DH has the facility to upgrade room type, many have done this for the Royal dragon opt for a suite instead of a 4 bedded room, comes out same price.
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