The sweet smell of success is sometimes worth the wait! Here is a brief synopsis of my story. Booked a wedding holiday with Direct Holidays. Was miss sold the wedding package and was left with no alternative but to book direct with the Iberostar tucan.
Later, I receive an email from the hotel requesting that as I am getting married I should request from DH a confirmation confirming we will definitely be staying at the hotel as DH had been over booking and bumping customers with little notice. So I did this.
57 days it took DH to reply, in fact it took a member of MyTravel to get DH to contact me. My second letter took a further 56 days and as DH refused to communicate with me we had to cancel our wedding holiday.

This week I receive a phone call from DH informing me my flight was cancelled and we would be due to fly out the next day. As I had already cancelled in writing and emailed- I was a little confused. The caller explained that DH have one department that deals with letters and another that deals with phone calls and perhaps this could be a reason as to why there is no note of cancellation on record. Now I found this rather funny as my recent letter of cancellation had my new phone number on it and this was the number she had called on!
I explained the matter was going to court and left it at that. One minute later I got a call back offering all my deposit back as my holiday date had changes by a day? But I had cancelled and can only assume that I was right all along, they could not provide us our wedding holiday we had booked almost a year ago. Perhaps I should have declined and taken them to court but I decided to have my money back and of course we got no compensation whatsoever.
My letter from DH stated " refund due to cancellation" so I will be further looking into the matter and seeing if I am entitled to compensation after all they ruined my wedding!

Thank you to all those who have advised me and supported me in a time that was so distressing but should have been an enjoying process. To those who told me to give up and cut my losses a very long time ago, well I have nothing to say accept" I told you so!"
Never give up if your treated unfairly.

FB
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