I have just had the worst experience with shuttle direct in costa brava.
Firstly we waited and hour to find the reps to put you on the coach, secondly we waited on the coach for 1 hour 30 minutes waiting for other passengers that were late. We were told there wasn't another coach for 4 hours so we had to wait for passengers, then eventually when they arrived, we stopped at every resort all the way up the costa brava with 16 stops before we got to our hotel.
We arrived in Barcelona at 16.35 and we arrived at the hotel around 21.00 so nearly 4 hours with 2 little children for a journey that takes 45 minutes. Also the coach driver left us 300 metres from the hotel in the pouring rain and we were told to walk up steep hill to hotel and they are not dropping us off outside.
I have complained to shuttle direct about these points and the response we got were TOTAL LIES== MY ADVICE DO NOT USE SHUTTLE DIRECT AND IF YOU ARE A FAMILY GET RID OF THE WAIT OF A LIFETIME AND A 4 HOUR JOURNEY... the flight was only 2 hours from the uk to barcelona--DO NOT USE!!!!!!!!!!
It seems like a common problem with such services. Although they have provision for 60 minutes of wait for shuttle service) for the passengers due to changes in flight times/ delays etc (which is 3 hours if you have booked a private transfer with driver); your wait of an hour and a half could not have been avoided considering the availability of next service not before 4 hours. one option could have been (especially considering 2 children along) to choose to not travel with them at all, and opt for another means of transfer, and claim a refund from them. They say in their Ts & Cs, if passengers reasonably decide not to travel, a refund may be made if you return the voucher to us. They also say that with shared shuttle services you will be transferred to your accommodation or the nearest drop-off point to your accommodation; so your drop off 300 meters away from hotel can not be disputed. But I wish the driver had shown a little empathy for it was raining and you were with children.
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