We booked a holiday with Loveholidays.com, half board at the Panareti Paphos resort described as 4*. We arrived at 9.40 pm and were told we were to late for the evenig meal and nothing had been plated up for us. We were allocated a room on the third floor and told there was no lift. The room was dirty and smelled, the sheets had holes in them and dirty marks on them. The decor and maintainence of the room needed some TLC.
We requested a change of rooms but were told none were available as they were full but there may be some tomorrow. We went to find a resteraunt and to try and contact the agent. We returned to the hotel and again requested a room change and when was not forthcoming we booked into another 4* hotel on a bed and breakfast basis. The time was about 1am.
There was no room change forthcoming in the morning so we booked the other hotel for the rest of our stay. It took us to the afternoon to get a reply from Loveholidays.
Naturaly we incurred extra costs Loveholidays says it is not their liability as they booked the rooms through Medhotels , we have had no reply from Medhotels yet.

Who should recompense us and as we suspect no one is willing to do this who can we take legal action against.