We were due to fly back from salou on the 13th sept, we arrived at the airport at 8.30 the flight was due to leave at 10.20 at check-in the flight was delayed to 10.40 not a problem, this was due to the Thunderstorms we had during the night which continued through to the morning. Then at 10.30 they cancelled the flight and asked us to go the the Ryanair desk and gave us three options 1, we could take an flight to Luton this was no good to us as our car was in Liverpool airport. 2, Find a hotel at our cost and take a flight the following morning but they would not help us to find a hotel 3, Travel to Girona at our cost and take a flight to Liverpool that evening we chose option 3 as we have two young children and just wanted to get home. They told us there would be public transport to Barcelona and from there we would get a bus to Girona, when giving us the options they said we would need to be there at Girona for 4 O'Clock it was not until i looked at the form they gave us that i realised that the flight was at 11.40pm. So we plod on to try and get the bus to Barcelona only to be told there would now not be one as so many flights had been cancelled we go back to Ryanair desk they tell us to get a taxi none want to take us to Girrona. Go back to desk again they will not let us take another option. So we are still at the airport trying all taxi drivers to take us finnaly we find one at 280 euros!!!. We wait in Girona airport for what seems like forever, board the plane only to be told by the captain that the driver pushing the plane back had drove off with the towbar still attached and damaged the front wheel, they had to get somebody the repair the tyre, then once that had been done the captain announced that some wired had to be attached and hopfully we would be taking off in five mins aslong as the visibility does not reduce to 250 and we were on 350 now. Finally we take off around 12.30.
Sorry for the long post but tried to explain everything as clear as possible can somebody please help to explain what i am entitled to claim back of Ryanair/insurance company.
Thanks in advance.
I'm almost speechless - and that's quite an achievement.
I'd telephone Ros Fernihough on 01922 621114 immediately. She's a specialist travel lawyer (has acted for me in the past) and will initially give you some idea as to your legal standing.
In my opinion (and I'm no expert) Ryanair, having cancelled the flight, have a responsibility to you defined in the EC261/2004 regulations. These regs. cover all your major points.
In brief, you should have been transported to any alternate Spanish airports at Ryanair's expense, or, transferred between the arrival UK airport and the one your ticket states (Liverpool) again at their expense. This is basis stuff - fully covered by the Warsaw convention.
In addition, you should have been provided with meals and refreshments in keeping with the length of the delay - and where appropriate, overnight accommodation.
You are elligible for at least 250 euro compensation for each passenger unless Ryanair try to use the "unavoidable and unforseeable technical problem" as the reason for the cancellation (bet they will try).
On this evidence I would NEVER use Ryanair. How many passengers on that flight might have needed special care due to age, infirmity, babies etc. I'm horrified.
Ring Ros.
I'd telephone Ros Fernihough on 01922 621114 immediately. She's a specialist travel lawyer (has acted for me in the past) and will initially give you some idea as to your legal standing.
In my opinion (and I'm no expert) Ryanair, having cancelled the flight, have a responsibility to you defined in the EC261/2004 regulations. These regs. cover all your major points.
In brief, you should have been transported to any alternate Spanish airports at Ryanair's expense, or, transferred between the arrival UK airport and the one your ticket states (Liverpool) again at their expense. This is basis stuff - fully covered by the Warsaw convention.
In addition, you should have been provided with meals and refreshments in keeping with the length of the delay - and where appropriate, overnight accommodation.
You are elligible for at least 250 euro compensation for each passenger unless Ryanair try to use the "unavoidable and unforseeable technical problem" as the reason for the cancellation (bet they will try).
On this evidence I would NEVER use Ryanair. How many passengers on that flight might have needed special care due to age, infirmity, babies etc. I'm horrified.
Ring Ros.
Thanks, Mike
I did what you said and spoke to Ros's secretary, she has told me to write to Ryanair, which i am about to do and send them copies of the taxi receipt. Although i wont hold my breath on the issue of compensation as they will probably say that it was down to advese weather conditions, even though flights were landing 40 Mins after they cancelled our flight. I would sure like to know if there was anymore slots available that day. Never Mind,
I will keep you informed of how i get on, THanks again
I did what you said and spoke to Ros's secretary, she has told me to write to Ryanair, which i am about to do and send them copies of the taxi receipt. Although i wont hold my breath on the issue of compensation as they will probably say that it was down to advese weather conditions, even though flights were landing 40 Mins after they cancelled our flight. I would sure like to know if there was anymore slots available that day. Never Mind,
I will keep you informed of how i get on, THanks again
Please do keep us informed - it's the feedback that helps us all.
If Ryansir DO try to play the technical fault excuse this does not necessarily mean you have no claim at all. They still have a legal obligation to get you from point A to point B as contracted. They can do so by a variety of transport methods and the time take to achieve this is not determined by the ticket times.
However, if they can support their claim to have suffered unavoidable and unforseeable faults they can avoid having to pay you COMPENSATION of 250 euro per person. Your other costs involved in getting yourselves back to Liverpool must be borne by Ryanair even with their excuse accepted.
EC261/2004 is enforced in Eire by:
Commission for Aviation Regulation
Alexandra House, Earlsfort Centre
Earlsfort Terrace,
DUBLIN
Phone: 01 661 1700
you'll find some more info at this site: http://www.eccdublin.ie/publications/leaflets/subject_guides/APR.pdf#search=%22EC261%2F2004%22
Reading the details on the link "bad weather" appears to be Ryanair's only option to avoid the 250euro compensation. You might consider countering this by obtaining info. about weather conditions at that time from the Civil Aviation Authority. For more info refer to the link below.
http://www.caa.co.uk/
Good Luck,
Mike
If Ryansir DO try to play the technical fault excuse this does not necessarily mean you have no claim at all. They still have a legal obligation to get you from point A to point B as contracted. They can do so by a variety of transport methods and the time take to achieve this is not determined by the ticket times.
However, if they can support their claim to have suffered unavoidable and unforseeable faults they can avoid having to pay you COMPENSATION of 250 euro per person. Your other costs involved in getting yourselves back to Liverpool must be borne by Ryanair even with their excuse accepted.
EC261/2004 is enforced in Eire by:
Commission for Aviation Regulation
Alexandra House, Earlsfort Centre
Earlsfort Terrace,
DUBLIN
Phone: 01 661 1700
you'll find some more info at this site: http://www.eccdublin.ie/publications/leaflets/subject_guides/APR.pdf#search=%22EC261%2F2004%22
Reading the details on the link "bad weather" appears to be Ryanair's only option to avoid the 250euro compensation. You might consider countering this by obtaining info. about weather conditions at that time from the Civil Aviation Authority. For more info refer to the link below.
http://www.caa.co.uk/
Good Luck,
Mike
I`d be amazed if you ever got a reply from Ryanair...they are noted for not having a customer relations dept and its strongly rumoured that all letters of complaint go in the bin.This is a company that employs more lawyers than you can shake a stick at to bat people off.....They are also noted for cancelling flights at short notice and leaving people stranded. Last year one group of Belgians were due to fly from a Southern French airport back to Charleroi when this scenario was played out and finished up chartering a coach to get back home.Ryanair still didnt pay up..
Like many others, dont care how cheap they are,will never fly them.Best of luck with your claim though.
Like many others, dont care how cheap they are,will never fly them.Best of luck with your claim though.
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