In one case, an elderly holidaymaker who was used to her own mobility scooter at home, hired one in Spain with specification and controls which were completely unfamiliar to her. Approaching her hotel entrance, she misjudged speed and lost control, crashing through the hotel's revolving glass doors and causing thousands of Euros worth of damage. It was only then it became apparent that the insurance provided by the hire company was for theft cover only. No accident cover was included, and the hotel held the lady responsible for damage costs. After the intervention of a local lawyer and some goodwill on the part of the hotel, the matter was eventually settled amicably, but it was very stressful and potentially very costly for the lady concerned.
In the other case, a mobility scooter user struck a pedestrian, causing damage to both the scooter and the pedestrian. The hire company wanted the disabled customer to pay for damage to the scooter, and the pedestrian wanted to claim hospital bills and other compensation from the disabled holidaymaker. Again it transpired that only theft insurance was included, there was no accidental damage cover or public liability insurance. The holidaymaker's own travel insurance provided no such cover either, because he had not forewarned them that he intended to hire a mobility scooter.
Reports suggested that no mobility scooter hire companies in Spain provide the comprehensive insurance cover which holidaymakers think is included. I personally am unable to confirm whether that is the case, or what the situation may be in other countries. "Insurance cover included" may mean theft insurance only. "Fully insured" may mean theft insurance with no excess.
It is therefore important that you check out exactly what sort of insurance cover is provided. If accidental damage and public liability insurance are not included, then you may want to check before departure whether your travel insurance policy will cover you in the event of any costly mishaps.
David
