I think you've done well to get the address in Swords because I can't find anything on their website! Except a clause in their passnger charter which says:
Under normal circumstances Ryanair will provide a substantive written response to complaints within 7 working days from the date of receipt. We will not expect passengers to wait over 28 working days, as is the case with other high fare airline's (B.A.) passenger service commitment.
Where a passenger claims and is entitled to a refund, Ryanair will issue that refund within 7 working days of approval.
It seems the charter is just another excuse to throw abuse at BA.
If the flight was from or to a UK airport you should contact the Air Transport Users Council via http://www.auc.org.uk
Under normal circumstances Ryanair will provide a substantive written response to complaints within 7 working days from the date of receipt. We will not expect passengers to wait over 28 working days, as is the case with other high fare airline's (B.A.) passenger service commitment.
Where a passenger claims and is entitled to a refund, Ryanair will issue that refund within 7 working days of approval.
It seems the charter is just another excuse to throw abuse at BA.
If the flight was from or to a UK airport you should contact the Air Transport Users Council via http://www.auc.org.uk
Thank you for your advice - I will certainly try this.
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