hi I am looking for advice on how to obtain a refund for a package holiday booked over the phone with Imperial Travel Ltd based in Reading. I paid £560 in deposit for a holiday for eight people to include 3 children (one of who is registered disabled) to Imperial Travel Ltd The holiday was advertised online with Ice Lolly. After being pushed to make a decision virtually instantly by Imperial Trave employee "Michael" we paid the deposit for a 7night package holiday to AQuis Sandy Beach Resort in Corfu departing on the 24 June 2017 and returning on the 1st July. We were told the balance would be payable on the 24 April 2017. after a few days I received all flight vouchers for all passengers and transfer voucher for the whole party. I didn't receive the resort confirmation nor ATOL certificate. I chased for these many times but was always told I would need to speak to someone else and they would be calling me back. we also at that time needed to do a name change for one of the passengers. we were advised by Kerry at Imperial Travel it would be best to contact Norwegian Airlines direct, we did this. I then decided to contact AQuis Sandy Beach directly to check my booking/reservations had been made my Imperial. THe manager of the resort emailed me in return and we had some correspondence back and forth and he did confirm that a booking had been made for us and we also added another child free of charge with him. HE confirmed that the booking had been made by You Travel on behalf of Imperial Travel. this settled my mind that all was ok with the booking though did call Imperial on a number of occasions after this to chase for the confirmation but could never get through on the phone. IN FebruAry I decided I would call iIMperial Travel Ltd to pay the balance and get my vouchers for the hotel and ATOL certificate. all I got was a recorded message directing my call to Broadway Travel who were taking over their bookings. after a number of phone calls and email correspondence with Broadway Travel they advised that Imperial Travel had ceased trading and they had NOT been passed our booking. I again emailed AQuis Sandy Beach Resort directly and the manager advised the reservations had been cancelled by You Travel on the 5 January 2017 - we had never been notified of this. I contacted Broadway Travel again and theyadvised our flight bookings were live as was our transfer as they could access these. they then offered us four alternative holiday accommodations for our booked holiday time but none of these were anywhere near the standard of our original booking at AQuis Sandy Beach so we declined and requested our deposit be returned. BRoadway advised this need to be claimed back from IMperial Travel Ltd but as they were no longer trading to contact the CAA, which I did but they advised that Imperial Travel Ltd were not on the list as in administration. I contacted ABTA also who advised they were no longer registered with them, though we were quoted both an ATOL and ABTA number over the phone at time of booking with Imperial. I am in daily communication with BEn Turner at Imperial Travel requesting my deposit be refunded as they have failed to give us what we have paid a deposit for a PACKAGE Holiday to include flights, transfers and accommodation. they are now denying they arranged the PACKAGE but we can still have our flights and transfers if we pay the outstanding amount for them!!!! I have contacted You Travel directly who did confirm they made the reservations for our party of 8 people at the instruction of Imperial Travel but could not confirm this In writing as their contract was with Imperial Travel and not us. THey went on to state that no bookings were ever made to the general public, only travel agents/companies so this was clearly done by Imperial Travel. I am now facing the disappointment of my whole family, including my partners 14 year old disabled son as we no longer can afford to have a holiday this year due to ImperiAl Travel not returning our despoil of£560.00. we ourselves have looked into other resorts in the area of Corfu we were originally booked but to find something at the AQuis Sandy Beach Resort or of a similar standard is way above our budget. we now find ourselves with flights and transfers booked to Corfu but with nowhere to stay. I strongly feel that the deposit of £560 should be returned to us as Imperial Travel Ltd have failed to give us what wAs originally sold to us.what can we do about this as it is causing much stress and frustration and very disappointed children