Slightly off topic, but wonder if someone knows information about compensation paid by Airlines where they lose your luggage, and then find it.
My wife has gone to stay with her daughter in England for a few days, and Jet2 managed to lose her luggage. They said they thought it had gone to Blackpool, but I saw the check-in girl attach an LBA sticker to it (Leeds Bradford Airport) and sure enough she rang this morning and it arrived on a later flight. However she is some 75 miles from the airport, and they cannot get the case to her until next Tuesday.
She has had to go out and buy clothes for those few days, as well as some replacement medicines - anyone know whether they are obliged to compensate? We didn't bother with Insurance, since the cost of insurance was disproportionate to the small cost of the baggage involved, but it was clearly their fault, surely they should pay?
Anyone know?
I think their stance would be to make a claim on your travel insurance Adam, but unfortunately, you didnt have any.
If they hadn't located your luggage then I think it would be different.
Kath HT Admin
If they hadn't located your luggage then I think it would be different.
Kath HT Admin
Surely, whether I have Insurance or not, doesn't affect their legal responsibilities - they lost the luggage - a loss has been suffered - therefore they are liable?
I'm sure they limit their liability to a certain limit, just wondered if anyone knew or had similar experience?
Cheers
Adam
I'm sure they limit their liability to a certain limit, just wondered if anyone knew or had similar experience?
Cheers
Adam
Hi Adam ... delayed and lost baggage is covered under the legislation of the Montreal Convention. But by my limited understanding of that legislation, there are no set regulations regarding compensation payments if the baggage is delayed for 21 days or less.
However, some airlines will make one-off payments to cover emergency purchases until passengers and bags are reunited.
After 21 days, the delay may be considered a loss and a claim may be made on that basis. However, there are limitations and the compensation may not cover the full value of the baggage and its contents, hence the need for insurance.
Some insurance policies may cover baggage delays of less than 21 days, but obviously that is not an option available to you in this case.
David
However, some airlines will make one-off payments to cover emergency purchases until passengers and bags are reunited.
After 21 days, the delay may be considered a loss and a claim may be made on that basis. However, there are limitations and the compensation may not cover the full value of the baggage and its contents, hence the need for insurance.
Some insurance policies may cover baggage delays of less than 21 days, but obviously that is not an option available to you in this case.
David
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