You could try emailing the hotel with your request and see if they will charge you anything:- res.palace@hotelesglobales.com
Contact hotel direct if possible before you go but some prefer you to ask when you get there or several days before you're due to leave.
Good luck - hope you get one sorted, they certainly make life easier.
Tis
thanks for your replys!just emailed them so we will see what they say.if i have no reply ill jus ask when i get there.
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