booked a holiday last Sat and received a confirmation email saying the flights and accomodation had been reserved.
Received the standard phone call from OTB on Monday night telling my flight had been moved from 10.40am to 6.pm, i wasn't given an option of cancelling just told that it had moved so basically tough luck.
The next day i discovered that the flight hasn't moved at all, OTB are still advertising it, Thomas Cook are still advertising it as are other web sites. it is also on the Gatwick charter timetable. i called OTB to complain and told them i wanted moving back to the original flight.
they said i had accepted it so there was nothing they could do.
i told them i hadn't been given any oher choices, they told me the flight had moved when it clearly hadn't so they were in breach of their own terms of business and ABTA's code of conduct and in breach of the contract they had entered into me when they confirmed my booking. it is an 11 night holiday so a 7hr time change is a significant change. i am losing half a days holiday.
after spending a fortune on trying to call them and being on hold for hours i was told 2 days ago that they were trying to put me back onto the original flight.
i haven't heard from them since.
any advice on where i stand with them? if i dont get put back on my original flight i want to cancel the whole thing and book with someone else. i am due to travel on 31st august so need this sorting asap.
i reveiwed many hotels before choosing which one i wanted, i just wish i had reviewed OTB as i wouldn't have gone near them.
i only booked with them in the first place as the flight time was so good (Turkey).
their customer service sucks, if i acted like they do in my job i would be sacked.