We booked a holiday with Tim @ Planet Travel Direct and initally were pleased with the customer service & response.

In the run up to our holiday we decided to pay to upgrade our accomodation - either in terms of the hotel or just our room in the hotel.

We rang Planet travel 7 times and each time were promised a call back, "that afternoon", "within the hour" "the following morning". I was told that "Tim is very busy, he was hear until midnight last night" - Not my problem.

In the end we just gave up rather than spend anymore money with such a rude and unhelpful company. One wonders if I didn't get a call back because commission on an upgrade is low???

Dont use them - I have seen other poor reviews.