Could anyone on this site please offer any fast information on a problem my son and his girlfriend have found themselves in?

They have booked a weeks holiday to Cyprus, flying out yesterday (Satruday 9th July). They live about two and a half hours from the airport.

Just before they were about to travel from home to the airport yesterday, the company they booked the holiday through, contacted them and told them that the flight was delayed indefinately because there was a baggage handlers strike in Cyprus. They said they would contact my son and his girlfriend when they had any info.

This morning ( Sunday ) my son contacted the company because they had not heard anything and the company are saying that they should have gone to the airport as the flight left later! My son has waited in all night for any info and this company did not even contact him with any news, he had to call them.

The company are saying that they can book another holiday to fly out on Monday, but they will have to pay full price and pay for all transfer charges. They are also saying my son and his girlfriend will not be entitled to their money back as it is not the companies fault!

We are trying to help sort the situation out but the company keep putting the telephone down, even though we are not shouting at them or being aggresive in any form. We just want our son and his girlfriend to get away and have the weeks holiday they were hoping for.

Can anyone please offer any quick advise? We would be most grateful for any help.

Thanks.