We are going to Rome next Feb for a family occassion . We contacted Citalia for prices and they were slow to come back . Because of a rugby match on that weekend , I booked our rooms directly with the hotel , the e-mail says full pt not made till checkout , the system took our card details for information only .
When the Citalia operator phoned , she said she had never heard anything like this, and said everyone pays a deposit .
Is she trying to put us off ? The confirmation e-mail is quite categorical , and the rooms cheaper . It;s a 4 * hotel , the Quirinale .
Sounds fairly standard for a booking made directly with the hotel
So did you decide to ditch Citalia and book independently (room plus flight)?
What you have descibed sounds normal for a direct booking ... the email confirmation of your reservation is tantamount to a legal contract, and so if you didn't show, your card would be deducted the value of at least one night's stay. Third party agencies, eg tour operators and travel agencies, often operate on a deposit basis, but not exclusively so!
Have a great time.
What you have descibed sounds normal for a direct booking ... the email confirmation of your reservation is tantamount to a legal contract, and so if you didn't show, your card would be deducted the value of at least one night's stay. Third party agencies, eg tour operators and travel agencies, often operate on a deposit basis, but not exclusively so!
Have a great time.
Yes , we booked independently . I think the woman from Citalia was in the huff when she made these remarks !
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