Flight changes and my rights - General Holiday Enquiries, Hints and Tips, Holiday Forums

Flight changes and my rights

homer timpson

2007-10-26 23:22:31

Tried searching for ages but got nothing specific - mostly about real time cancellations [ie on the day of departure]

Booked flights from Glasgow to Barcelona 0900 31st Dec - Returning 2nd Jan 08

E-mail from Flyglobespan saying they are totally withdrawing the Monday flight from 10th Dec until 17th March 08 and that we are now being put onto a flight on Sunday 30th December at 0730 - 25 hours back!!.

We can't travel on the Sunday.

Trying to get a head start on my rights before calling them tomorrow.

Any advice more than welcome.

Regards

Homer

bellybally

2007-10-27 07:18:02

What a pain eh? It's so annoying when this happens :twisted:

I'm 99.9% sure if the flight change is more than 12 hours, you can cancel, and get a refund!

Good Luck!

homer timpson

2007-10-27 10:27:15

Thanks bellyballyboo,

I've searched several UK tour operators t&c and many make reference to your point regarding the 12 hour delay.

I read the Flyglobespan t&c again

If we have to cancel a flight for any reason, and no suitable alternative flight is available, then we will upon application refund all monies paid in respect of the cancelled flight. Such refund shall be made to the individuals who paid for each seat. Requests for refunds should in the first instance be made by phoning our Call Centre 08700 541 222 (+44 131 466 7609 if calling from out with the UK) is open between the hours of Mon - Fri 09:00-20:00 and Sat 09:00-17:30 and Sun 10:00-17:00.

The Sunday flight is certainly not a suitable alternative for us - so it should be a straightforward cancellation and full refund for us.

I'll let you know if it went smoothly :!:

Regards

Homer

luci HT Mod

2007-10-27 10:37:30

Flyglobespan cancelled all flights from Aberdeen over the winter and the alternative was to go to Edinburgh 3-1/2 horus drive or Glasgow 4 hours drive. If neither of these were suitable we could have received a full refund. We opted for Edinburgh and got a 50% refund.

luci :wave

homer timpson

2007-10-27 12:38:26

Thanks to everyone for their input.

Phoned Flyglobespan - everything went without a hitch - full refund and an apology for the loss of our trip.

Too late now to get a decent priced flight out of Glasgow - may just head up into the Highlands for a romantic castle break instead.

Regards to everyone.

Homer

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