February admission and gave a date in March. I went back on the Internet to change the dates but was informed that the dates
required were not available. I therefore had no option but to cancel the booking. I then phoned Travelodge to see what I had to
do to get a refund - I was asked what dates I reqd and was told - 'yes the dates were available' when I asked why the dates
were not available via the internet I was told they worked independently! We had to stay near the hospital so I went ahead and
booked over the phone and also asked if the amount I had paid could be transferred to the new booking but was informed that
this was not possible and to phone another number and get a claim form. This I did and to date the issue has still not been resolved so I have paid for 4 nights instead of the two actually taken. We are both pensioners and do not need all this hassle to get back
money overpaid. I have filled in claim forms, sent numerous letters, with copies of the Hospital appointments etc also copies of the bookings made!! all to no avail so far, if anyone out there can help in any way I would be most grateful.
