If you don't want to be collected from your Hotel and taken to the Airport then book with a company called SKYTRANSFERS and that is exactly what will happen.

I pre-booked in the UK for a Taxi from the Airport to the Villa in Lanzarote and then a return pick up. I did as they requested and rang to confirm 48 hours before our return flight to check all of the details, but on the day no taxi turned up and I had to arrange my own transport at an extra cost.

On my return I conatcted Skytransfers who seemed helpful and sent me a complaint form which was sent back to them in December 2007 but as yet I still have not received a refund.

I have contacted them several times only to be told that they have staffing problems, until last week they confirmed that they would send a refund out for half of the amount I had paid but could not refund the extra cost of the taxi at the moment. I am still waiting!!

I have asked them to contact me but they never do, I have asked to speak to the Manager, but he is always out of the office and never calls back.

Has anyone else had problems with this company??

Thanks