Would I have found out if I hadn't of phoned them? How do these people get away with it? From now on....I'm going to stick with the big companies when booking flights etc.Annoyed!! Not the word.
Webbo
Have just been in touch with Goldtrail holidays to find out when my tickets would be arriving for my flight to dalaman from luton on 18th June 2008 to be told that this flight has been cancelled and that alternative flights are available. Not from Luton though.....Not even on the same date!! So now I am going to have to see if I can change my hotel dates! I can not even get a flight with a different operator from the same airport on the same day....so looks like I'll have to go from gatwick....which means paying out for parking Would I have found out if I hadn't of phoned them? How do these people get away with it? From now on....I'm going to stick with the big companies when booking flights etc.
Annoyed!! Not the word.
Webbo
Would I have found out if I hadn't of phoned them? How do these people get away with it? From now on....I'm going to stick with the big companies when booking flights etc.Annoyed!! Not the word.
Webbo
How annoying for you, are goldtrail not part of one of the big companies anyway ? I assumed everybody had been taken over by either Thomas Cook or Thomson these days. 
I don't suppose this is going to make you feel any better, but a lot of people on flights with the big name companies have also been messed about this year, although it might have been worse due to the mergers.
Doe
I don't suppose this is going to make you feel any better, but a lot of people on flights with the big name companies have also been messed about this year, although it might have been worse due to the mergers.
Doe
thanks for the sympathy doe.
If goldtrail were a 'big' company...surely someone would pick the phone up more than once in the umpteen attempts we made to contact them?
Anyways.....gonna try and get things sorted tomorrow.
Will keep you all informed
Webbo
If goldtrail were a 'big' company...surely someone would pick the phone up more than once in the umpteen attempts we made to contact them?
Anyways.....gonna try and get things sorted tomorrow.
Will keep you all informed
Webbo
Why are you blaming Goldtrail ? Onur air and Goldtrail are seperate companies, Goldtrail purchase seats on Onur air flights, If your that disgusted with them go and see Trading standards they will advise you on what to do, Im sure that they will at least refund your money.
I would imagine the member is annoyed at Goldtrail for not informing them of the flight change - so would I be.
It's not up to Onur to inform them. The package was booked through Goldtrail so it's Goldtrails responsibility. Thomas Cook for eg may use a Thomson's flight but the onus would still be on TC to inform their customers.
It's not up to Onur to inform them. The package was booked through Goldtrail so it's Goldtrails responsibility. Thomas Cook for eg may use a Thomson's flight but the onus would still be on TC to inform their customers.
Thats exactly who I'm annoyed at administrator. Its Goldtrail who should have informed me.....my argument is would I have been informed if I had not got in touch with them? I doubt it!!
So yes....its definately goldtrails fault.
Webbo
So yes....its definately goldtrails fault.
Webbo
It was my feeling that Goldtrail were at fault as well Glynis. At the end of the day in law your contract is with who you book your holiday with.
oh jeez, i've booked with goldtrail for 2wks later than you
hope mine are ok
hope mine are ok
where are you flying from, maybe ring and check.
although i agree that the contract was made with Goldtrail, they have no say in what onur air does. yes they should have told you straight away and not waited for you to ring them. if an airline has only afew seats booked on a plane they sometimes do cancel the flight.
Ola
although i agree that the contract was made with Goldtrail, they have no say in what onur air does. yes they should have told you straight away and not waited for you to ring them. if an airline has only afew seats booked on a plane they sometimes do cancel the flight.
Ola
i'm flying from manchester to dalaman
2nd july for 2wks
2nd july for 2wks
We are similar situation except, we were informed. We were told that our flight from Birmingham on 14th June had been cancelled and we were given the choice of flying from Manchester on the same day or from Birmingham on the 13th. We opted for the day earlier as there was no way that I was driving up to Manchester when Birmingham is half the distance away.
Les
Les
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