This may get long but I will try to be brief. Here goes...
We booked up with Thomas Cook in May 08 to go to Icmeler (Turkey) in Aug 09. Paid £117 (for 2 adults 1 child) to go on a day flight. Sorted bit pricey but pleased with it so booked it, cool cannot wait.
Here is the downer, got a letter last week to say that flight times coming back to Manchester have been changed. The outbound flight stayed the same. Now we will be leaving Dalaman at 01:35 and arriving back in Mcr at 04:15 (these are not day flights) Instead of leaving DLM at 07:30 arriving Mcr 13:45. NOW I have spoken to my travel agent who have spoken to TC and they will not give any money back not even half of the supplement paid for booking day flight (thought it was only fair as it is now day flight going and night flight coming home). I even asked for complimentary inflight meals instead and they still did not move.
I feel so so angry. My parents are flying out the week after us and they changed their flights totally to suit. Unfortunately that one on our dates is fully booked otherwise they would have changed. Although they wanted £60 to begin with but my good old mum stood firm.
SO - what can I do to get something back for inconveniance? Do I have a chance? Effectively I have booked for day flights but only got them on the way out. Which I know if I tried to book this way it could not happen. I feel like I am fighting a corporate company and have little chance.
I think my hotel is Sunset if that makes a difference.
I am new at this so sorry for the long post. Please help me someone.
Ruth
