While on holiday in Tenerife Last April me and my family 3 couples in total booked 3 1 bedroomed superior apartments on the pueblo torviscas apartments,with the management company that rents out private apartments. We paid £100.00 deposit for each apartment. and the balance of £447.00 was due to be paid by cheque by the 1st March 2009 at thier english based company in Burgess Hill west Sussex. Whilst we were on holiday in Tenerifeat Xmas 2008 we called into the Pueblo Torviscas to ask a few more details about the apartments we had booked. To our astonishment the person who deals with all the bookings informed us that we can no longer pay for our apartment in Englnd as they are closing down the office and their only office is know based in Tenerife at the Pueblo Torviscas apartments. Then she said you cant pay me in english pounds like it states on your booking contract i will only accept euro's. Well with the drop in the euro to the pound this made the apartments we had booked very expensive. We had no choice but to down grade our bookings to 3 basic studios apartments to try and recoup some loss. When i asked her to figure it out what we would owe for 3 studios minus our £100.00 deposit she informed me that even though we paid her £100.00 per apartment back in Aril 2008 when the rate was at least 1.35 to the pound she was only offering us 1.10 to the pound I was actually gob smacked she had treated us like this twice in 1 day.She then stated if you require your deposit back there would be no problem as she had plenty of Italians and other europeans requiring to book the apartments. She said she was writing to everyone to tell them that the english office had closed and in the letter was an offer of a full refund. As yet i am still waiting for the letter. Since returning home we have all had a chat and 4 of us have decided we would take the offer of a full refund and try and book something from England to try and get more value for money. I asked for my £100.00 deposit first and she agreed and said that a cheque was in the post. Then i rebooked a private apartment myself on the same complex. When I emailed her to ask for a refund for my parents deposit her reply was all about my new booking with someone else on the complex. I have sent more emails for her to confirm to me about my parents deposit but as yet no reply. I would like to hear from anybody else if they have had any dealings with this managment company on the Pueblo Torviscas. This is really bad bad mangement and ignorant not to reply to a clients emails. I run my own holiday accommodation heer in England and quite frankly you just couldnt get away with it here. We paid our deposit in good faith and expected to get what we paid for not to be forced to down grade apartments or to be treated like this.