I posted this in the Travel agents area too but I feel that it should be here as well since it involves a cruise offer......

Recently I walked passed a well known travel agent in my home town (Monday morning 16th) I noticed in one of the travel agents a cruise.

The basics were 10 night cruise on the Independence of the sea, flying from Edinburgh to the Carribean, 1st Nov 09, indicating the price reduced from 1600 to 774. I contemplated walking in, booking it and then surprising my partner.

Three days later, we both walked past the shop and once again the same trip was being advertised in the shop window, i pointed it out to the better half and she grinned and began walking in the door of the agency.

A young female sitting at the desk greeted us, enquiring if she could help. We told her that we wished to book the holiday in the window on offer for 10 nights cruise on the IOS. She went to her desk, pulled out a large book and went to two lines, one quoting a price of 899 for 10 nights and the other 799 for 7 nights. I informed her that it was the one in the window we wanted and told her the price saying we want to put down the standard deposit and if it was still available she replied in the affirmative.

She went outside and looked at the display, came back in and contacted RCCL. They responded by quoting 991.19 for 10 night in canaries. We once again said we wanted the one on offer, as it fitted in with our end of year holiday.

She left us sitting at the desk and approached another female in the office, whom then left the room and went outside looking at the display. She then came back in went into the back office and returned shortly with a pile of leaflets. Glancing at each one seperately then at the window !!! Alarm bells started ringing.

Both females then left us sitting and went into the back room for 5 mins before returning, the young girl said that they couldnt sell it for that price as there would be no profit and that it had been put up wrong. I pointed out that this had been displayed for 3 days to my notice and it advertised a cruise that I was interested in and that even though it was their mistake they should honour their display. They refused and so I left the shop, the girl following to immediatley remove the relevant item from the display window.

Should the Travel agent have honoured their price offer, I applied for it in good faith and from that point on was led on a merry dance !!! They are a well known UK British travel company beginning with 'T' but not ending with K !!....Dont you just love trivia questions lol.....

(Note: Later I was advised by another travel agent that the IOS is still in European waters at the beginning of November)
Its one mistake after another !!!