Hello All

I wonder if anyone could give me some advice. I booked a hotel in Venice for earlier this month. You have to go to the sister hotel to check in. When we got there we were told that the hotel we had booked was shut and offered an "upgrade to a junior suite" the room we had was tiny and not very nice at all. It transpires that the hotel we originally booked is shut out of season but the hotel doesn't advertise this fact. When we got back I emailed Lastminute to complain and they state they spoke to the hotel who stated we were offered the choice between the upgrade and the hotel we booked (Which we weren't) I'm disgusted by their attitude and dealings with a customer who has used them many times previously but am at the end the line now I feel as they won't budge. If anyone has any advice on how to progress things I would be grateful or do you all think I should let it lie and put it down to bad luck?

Thanks in advance

Jon