Trying to contact TC ( Special Needs) by phone concerning request for aisle seat owing to my Arthritis.
We are flying with Monarch so I have to speak to Customer Services.
On their website there is an 0800 number but it states it costs 10p per minute,
is this correct?
Just being kept on hold, I have been trying to get through for ages.
Many thanks for any other info.
Hi Caz, Thomas cook will not let you book seats if you are special needs as you need the medical seats and they don't allow people to book these seats.I too have rhuematoid arthritis and I wanted to book a seat that didn't have a seat in front ( not exit seats as we can't have those if you have disabilities ) so I could stretch my legs so they wouldn't stiffen up and they told me I couldn't book as they are allocated at the checkin desk at the airport. I hope this saves you a long and costly phone call.
Do you think if I show my Blue Badge at check-in they will allow me an aisle seat.
Our problems sound exactly the same e.
Good Luck
Thomas Cook do allow you to book medical seats but you have to phone the airline as they are 2 different departments.
Jay I phoned them and was told I can't book a medical seat. My booking was with Thomas cook airlines as well as the hotel as a package.
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