It's been several year since this incident, so obviously won't be complaining now. We did at the time, but never got a response, then family members were rushed to hospital with heart problems and we never got round to complaining again.

We were staying in Praia du Luz (portugal) for two weeks. On the day of return, our coach to the airport arrived on time. To get to this resort, it had taken us just under an hour from Faro with a five other drop offs. On the return journey, however, it took nearly 4 hours. We travelled up and down the coast, picking up from at least 12 different hotels, going round in circles (one resort, then another, then back to first resort etc). At least two children were sick on the coach, making quite a mess (the driving was not particularly steady ). There was no toilet available (the driver didn't have the key), and the rep on the coach said we didn't have time to stop. Other children were crying because they needed the toilet.

When we arrived at the airport, many parents rushed their children off to sort them out. The driver loaded all of the luggage out of the coach, and left it by the airport, driving off. When getting to check-in, the whole coach found it had closed! We were too late, which wasn't surprising. Thankfully, they decided to reopen it - it had only just closed, and there was a whole coach load of us.

We complained on the given form on the flight home, and contacted them the day after. As said before, we had no response. Whilst preparing to contact again, a family member was rushed to hospital with heart problems. The day after he was discharged, another was also admitted to the same hospital, so we obviously had more important things to worry about.

This was a package holiday, booked through Thomas Cook.

We are not looking to complain, but just wanted to know what other people's response would have been.