Below is transcript from email sent last night. Think you might understand the problems especially based on the fact that they got the flight times and dates wrong therefore wont be able to make the connection to the yacht that I have spent months dreaming about sailing on. OK the flights cheap but the yacht wasn't. Can I hold On The Beach responsible legally to cover the cost of the cruise? And why don't Thomas Cook even have our name on the manifest?

Excerpt

On The 22nd of July I booked and paid for two return flights to Dalaman, Turkey with your company.

I received a confirmation email from you stating that the flight took off some 18 hours AFTER it had landed. Below is a copy of the details you sent me.

"Outgoing:
Departs Bristol at 2130, 13/09/2009
Arrives Dalaman at 0340, 13/09/2009
Reference: TCX268K"

Please look at the timings carefully.
I Subsequently received a phone call apologising for the confusion telling me that you had made a mistake and that the flight would leave, as I had booked, on the 12th of September at 21.30, arriving at Dalaman at 03.40 on 13th.
Based on that I booked my ongoing cruise from Fethiye.
Having still not received any tickets for the flight, I then contacted your office on Monday this week to alert you to this. Having been passed from pillar to post I then received a vague excuse about a postal strike and an assurance that the tickets had been dispatched on the 22nd of August. I then had an email telling me that the tickets would be available at the desk at Bristol Airport.
Still trying to confirm the flight details, I then contacted your office this evening. I spoke to an extremely rude female who advised me she couldn't help and that I wasn't allowed to hold to speak to someone who could help because, and I quote "IN CASE THERE WAS OTHER CUSTOMERS ON THE LINE". When I said I WAS a customer she cut me off.

This is not the sort of customer service I was led to expect. Still trying to confirm the details of the flight I contacted Thomas Cook with whom you told me that you have booked my flights.
They confirmed to me this evening that A, they don't fly from Bristol on a Saturday and B, they do not have a booking from yourselves, in my name, on the manifest for the Sunday flight.