I have booked a package to Thailand with Trailfinders. We are due to fly next Thursday. I have checked the Tour operators itinery for our flights and it is correct, however, they have given me an airline reference no. for Amadeus and when I go on line and check my flight details with the airline, one flight from Phuket to Bangkok is missing. I rang Trailfinders and they assured me all the flights have been confirmed. Any suggestion on where to go from here? Although we travel a lot I'm a bit of a panicker. The flights are with BMI &Thai Air.
Thanks
Gail
Have you got a paper copy detailing your itinerary with reference numbers? Or is it just a reference number for Amadeus? If you've checked with the travel agent and have a paper copy and your details are said to be correct, then everything should be fine. I always take a paper copy of my itinerary as well as reference numbers just in case there's a problem.
Darren
Thanks for replying.
On my booking confirmation document, Trailfinders have given me my E-ticket number plus two Airline Reference Numbers, one through Amadeus and another for Thai Airways. When I enter the Amadeus reference number on the BMI or Thai Airways site to check my booking, a flight from Phuket to Bangkok is missing. When I enter the Thai Airline reference number on the Thai website, it does not find the reference at all. The only correct itinerary I have is a printout from the tour company (Trailfinders)
Hope this makes sense to you. I'm like you I always travel with copies of my itinerary & reference numbers.
Gail
As long as you have a paper copy confirming everything, I wouldn't worry. You've done all you can to check things. If there's any problems, you'll have the printout and reference numbers to prove things.
Darren
Have you got a flight number for the missing leg? is it on a local Thai partner airline who don't use Amadeus?
I'm sure it will be OK. I'm a mad panicker. Luckily my hubby is much calmer than I am.
Thanks
Gail
I also had a sector of my flight missing on CheckMyTrip. I can't remember if I called the airline or the agent, but it was rectified.
I checked with Thai and it's definitely booked. They can't explain why it's not on the booking reference but they made a note of it.
I'm happy now and looking forward to my hols.
Regards
Gail
Glad you got sorted.
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