When we came back from goa last January, booked straight away again with travel republic for a monarch flight, at the time of booking we asked is it 20 kg luggage, yes they said. We paid the deposit. Then in october we got the email to pay the rest of the flight money, again it said 15kg, so we queried it again, and they emailed back yes it is 20kg. So we paid for the holiday, otherwise I would have lost the deposit and booked elsewhere. Today got the tickets, and yes we have 15kgs luggage. I have phoned travel republic today, and they said the flight is booked through thomas cook and 15kg is the limit. But I told them in october they confirmed it was 20kg. Said there is nothing they can do, do I want thomas cooks number so I can pay for the extra weight.
I am so angry, can anybody give me any advice on what I can do.?
Many thanks
I think they should pay it - you were told by phone & email that you had 20kg, not 15kg!!
Mark
Many thanks for your email, I have seen his emails so will do what you advised today.
Hudo. hi. Thomas Cook's luggage is 20kgs, but that includes their 5kgs hand luggage. Is this where the confusion comes in?
All sorted, travel republic have paid for the extra 5 kgs. So we now have the 20 kgs as agreed when we booked the flight, and an email from travel republic in october to confirm the 20kgs luggage in october when I queried it. Lets hope when I get to gatwick on boxing day, that they have the information there!!!!!
Many thanks
Make sure you have the emails with you at check-in - just in case.
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
Excess luggage allowance - Monarch
Posted by BrenLiz in Goa Discussion Forum
-
Quick heads up on Monarch & hand luggage
Posted by Baggieboy in Cyprus Discussion Forums
-
Monarch Flight
Posted by nightnurse in Goa Discussion Forum
-
Monarch flight changes
Posted by spike in Goa Discussion Forum
-
Monarch Flight Tickets..........
Posted by ray316 in Flight Only / Airline and Airports